Highlights
Position Title: IT Service Desk Specialist – Level I – Lackland. Position Type: Full-Time, Onsite.
Numbers & Facts
| Location | Lackland Air Force Base, TX |
| Job Type | Full-time, Employee |
| Industry | Government and Military |
| Website | https://www.sysplus.com/careers/ |
Description
Position Title: IT Service Desk Specialist – Level I – Lackland
Position Type: Full-Time, Onsite
Position Location: Lackland, TX
Job Responsibilities
- Serve as the primary point of contact for customer engagement, delivering real-time responses to inquiries through multiple channels including telephone support, in-person assistance, and live chat services.
- Monitor and triage tickets (incidents, cases, and requests) that have been assigned to the site (e.g., routed from the DHA GSC or initiated by local users), and complete work orders within the applicable MTF knowledge base article processes.
- Provide hardware support including but not limited to on-site touch-labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals. Assist with all required equipment staging, burn-in, installation, testing and documentation. This shall include setup of systems, and integration testing and/or troubleshooting for all Government equipment or devices approved for use in network/systems areas supported at DHA site locations.
- Ensure there are processes in place to allow for regular and frequent communication with the GSC to allow for queue management, including resolution and closure of Tier 2 tickets, and escalation of tickets outside of Tier 2 based on evaluation and triage, as necessary.
- Provide physical inventory management and equipment relocation services to ensure the proper tracking, movement, and setup of IT assets for Mobile Blood Lab. These services include, but are not limited to: Full-lifecycle IT Support for all mobile blood drives and Temporary Duty (TDY) assignments
- Daily data upload and download procedures across 3 mobile tactical servers to maintain operational synchronization
- Manage, configure, and maintain local middleware and Laboratory Information Systems (LIS) to ensure uninterrupted clinical data transmission
- Oversee and track all System Authorization Access Request (SAAR) forms and manage user provisioning for LifeTrak systems, as well as manage access control lists and permissions on join/shared network drives
- Monitor and maintain Authority to Operate (ATO) documentation and compliance packages for all clinical analyzers and core IT systems
- Conduct routine security tracking, vulnerability monitoring, and compliance reporting to align with institutional cybersecurity frameworks.
- Coordinate LifeTrak validation, upgrade, and testing lifecycle, and manage ongoing system maintenance post-release.
- Maintain, update, and troubleshoot a fleet of 8 to 30 mobile mission laptops, and oversee the preventative maintenance, troubleshooting, and supply replenishment for all network printers, mobile printers, and barcode scanners
- Coordinate with the assigned Equipment Custodian to assist with property book accountability and hand receipts, and manage a strict check-in/check-out process to account for all in-house laptops and workstations
- Other duties as assigned.
Qualifications
Degree and Certifications:
- Education: High School Diploma or G.E.D.
- Certifications: IAT I and CE
2 years of experience demonstrating the required proficiency.
No clearance needed. Applicant must obtain and maintain favorable suitability adjudication.
About Company
Meet Systems Plus
Systems Plus, as a company, is a testament to its people’s hard work, dedication, and commitment to success. That commitment to success is seen by conducting business based on our Core Principles:
AGILITY: With over 25 years of experience in the commercial, Federal, and Defense market, Systems Plus has proven its ability to adjust, withstand, and prosper in all economic climates. We embrace change by driving digital transformation and flexible processes for rapid-decision making.
CURIOSITY: Systems Plus utilizes exploration and innovation to excel at creative problem solving, maximize creative thinking, and increase collaboration.
TRUST: Systems Plus has become one of the most reputable businesses supporting the Federal market-space, consistently earning excellent performance references from its customers. We gain the trust of our clients by encompassing a deep understanding of their mission, unwavering commitment to excellence and quality, and practicing good judgement and expertise.
PEOPLE: Systems Plus employs and retains highly qualified professionals because of its unique culture that is as much family oriented as it is encouraging each team member to develop their professional interests to maximize competencies, motivation, productivity, and quality solutions.
VISION: Utilizing a wide variety of Contracting Vehicles and engagement strategies, and offering a diverse portfolio of services, Systems Plus is able to support their customers on a global scale and deliver results that meet their missions.
Our Philosophy
At Systems Plus, we’ve built more than a business — we’ve built a culture where people are inspired to do their best work. It’s a place where careers thrive, talent is recognized and big ideas are brought to life. Our success is powered by the innovation, passion and dedication of our people, and that’s what makes us different. If you’re ready to grow, be supported and take your career to the next level.