IT Service Desk II

The ideal candidate will bring strong technical skills, excellent communication abilities, and experience supporting executives and clinical staff. We are seeking a highly qualified IT Service Desk II professional to join a well-rounded, collaborative team supporting multiple healthcare sites.

We are seeking a highly qualified IT Service Desk II professional to join a well-rounded, collaborative team supporting multiple healthcare sites. The ideal candidate will bring strong technical skills, excellent communication abilities, and experience supporting executives and clinical staff.

Key Responsibilities:

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  Provide Level II service desk and field support across multiple locations
  
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  Support Windows 10 PC refreshes, ERM printing, and Windows/Azure Office products
  
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  Travel to remote offices (including Canton, NY) 1–2 times per month as needed (mileage reimbursed)
  
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  Communicate effectively with physicians, executives, and C-suite stakeholders
  
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  Participate in a rotating onsite schedule, with flexibility to help build weekly site visit plans
  

Required Experience & Skills:

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  5–7 years of IT support experience 
  
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  Strong Windows 10 and Microsoft/Azure product support
  
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  Healthcare IT background preferred
  
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  Experience with ITIL / ITSM frameworks (ITIL v4 preferred)
  
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  Certifications such as A+, Network+, MCP preferred
  
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  Professional, outgoing, and team-oriented communication style