IT Service Desk Analyst

In this role, you will provide Tier 1 technical support to internal end users, helping resolve incidents and service requests across common enterprise applications, hardware, and collaboration tools. This is a customer-facing support position within a fast-paced service desk environment where clear communication, strong troubleshooting skills, and accurate ticket documentation are essential.

IDR is seeking a IT Service Desk Analyst to join one of our top clients for an opportunity in Plano, Texas. In this role, you will provide Tier 1 technical support to internal end users, helping resolve incidents and service requests across common enterprise applications, hardware, and collaboration tools. This is a customer-facing support position within a fast-paced service desk environment where clear communication, strong troubleshooting skills, and accurate ticket documentation are essential.

Position Overview for the IT Service Desk Analyst:

• Provide first-level technical support to end users via phone, email, chat, and remote support tools
• Triage, troubleshoot, and resolve issues; escalate more complex incidents to the appropriate teams
• Accurately document incidents, steps taken, and outcomes in the ticketing system
• Support routine maintenance tasks and contribute to continuous improvement of service desk processes

Requirements for the IT Service Desk Analyst:

• 1+ year of experience in an IT Help Desk, Service Desk, or technical support environment
• Working knowledge of Windows desktop environments, Microsoft Office, and common workplace technologies
• Strong troubleshooting, analytical, and problem-solving skills with the ability to prioritize in a high-volume queue
• Experience using an ITSM/ticketing tool (e.g., ServiceNow or similar) and maintaining clear documentation
• Ability to work onsite MondayFriday in Plano, TX and provide professional, customer-focused support

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.