IT Service Desk Analyst

IDR is seeking a IT Service Desk Analyst to join one of our top clients for an opportunity in Plano, Texas. In this role, you will provide Tier 1 technical support to internal end users, helping resolve incidents and service requests across common enterprise applications, hardware, and collaboration tools. This is a customer-facing support position within a fast-paced service desk environment where clear communication, strong troubleshooting skills, and accurate ticket documentation are essential.

Position Overview for the IT Service Desk Analyst:

• Provide first-level technical support to end users via phone, email, chat, and remote support tools
• Triage, troubleshoot, and resolve issues; escalate more complex incidents to the appropriate teams
• Accurately document incidents, steps taken, and outcomes in the ticketing system
• Support routine maintenance tasks and contribute to continuous improvement of service desk processes

Requirements for the IT Service Desk Analyst:

• 1+ year of experience in an IT Help Desk, Service Desk, or technical support environment
• Working knowledge of Windows desktop environments, Microsoft Office, and common workplace technologies
• Strong troubleshooting, analytical, and problem-solving skills with the ability to prioritize in a high-volume queue
• Experience using an ITSM/ticketing tool (e.g., ServiceNow or similar) and maintaining clear documentation
• Ability to work onsite Monday–Friday in Plano, TX and provide professional, customer-focused support

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.

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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com