| Location | Bonita Springs, FL |
POSITION SUMMARY Discovery Senior Living's IT environment has grown significantly in scale, complexity, and operational importance. IT supports thousands of team members, hundreds of communities, enterprise network infrastructure, and multiple external technology partners. The IT Service Delivery Manager provides dedicated ownership of IT service delivery across IT Operations, including overall…" /> IT Service Delivery Manager @ Discovery Senior Living
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IT Service Delivery Manager
Bonita Springs, FL
POSITION SUMMARY Discovery Senior Living's IT environment has grown significantly in scale, complexity, and operational importance. IT supports thousands of team members, hundreds of communities, enterprise network infrastructure, and multiple external technology partners. The IT Service Delivery Manager provides dedicated ownership of IT service delivery across IT Operations, including overall…","html_description":"
POSITION SUMMARY
Discovery Senior Living's IT environment has grown significantly in scale, complexity, and operational importance. IT supports thousands of team members, hundreds of communities, enterprise network infrastructure, and multiple external technology partners. The IT Service Delivery Manager provides dedicated ownership of IT service delivery across IT Operations, including overall service performance, supervising internal IT operations, coordination between team members and external partners, various stakeholder communication, and effective support delivery. This role requires a strong technical background in enterprise IT infrastructure and technical project management, as well as the ability to lead a high-level internal IT Operations team. Experience managing large-scale projects involving network deployments, multifunction printer and fax systems, telecom services, and vendor coordination is highly preferred.
This position typically requires a 45-hour workweek, Monday - Friday, with additional time as needed when traveling for projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. This list should not be considered exclusive or exhaustive. Additional duties may be required and assigned.
Project Management skills are required
Experience with large projects, either by managing or participating with others to complete the work
Ability to maintain trackers and other project documentations to properly manage the project outcome
Conduct and record meetings for planning, execution and review of each transition project
Team Management Capability
Manage direct reports by providing day-to-day guidance, performance coaching, workload prioritization, and regular feedback to support team development and accountability
Committed to coordinating internal IT teams with external IT vendors to provide top-tier service experience for end-users
Networking Understanding
Work directly with Networking Teams to prepare the business network connectivity for assimilated locations, as well as identifying and transferring authority of current ISP contracts
Expertise in enterprise Firewall and Switching
Fundamental knowledge of VLANs, SSIDs, and other standard network configurations
Experience with Unifi or Cisco is preferred
Low voltage or cabling experience is highly preferred
Telecom, PC and IoT-related Support
Identify, understand and ultimately transfer authority of all telecom contracts during transitions
Experience with telecom management systems
MDM/MDA support experience is preferred
Proficiency in enterprise cellular telecom support
Competence in troubleshooting standard IT issues
Extensive experience with Windows operating systems
Printer and Fax troubleshooting experience
IoT device management and support experience
End-user Focused Service Desk Management
Coordinating support for end-users at assimilations with their new IT environment
Experience with IT support required
Prior work in a Level 3 or Engineering role preferred
Previous experience leading a service-related team preferred
Understanding of ITIL service methodology
ITSM tool experience required
Prior ITIL certifications would be advantageous
Additional duties and responsibilities can be unique to individual communities
Must be able to travel to various locations in North America for assimilation work if needed
QUALIFICATIONS
To perform this job successfully, an individual must be able to fulfill each essential duty competently. The requirements listed below represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.
Educational Requirements and Experience:
Knowledge, Skills and Abilities:
Competencies:
Environmental Adaptability:
PHYSICAL REQUIREMENTS
The physical requirements outlined below represent the conditions an individual must be able to meet to effectively carry out the essential duties of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform these essential functions.
While performing the duties of this Job, the Team Member is regularly required to talk or hear. The Team Member is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is occasionally required to stand and walk. The Team Member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
","url":"/job/1052009/it-service-delivery-manager","joblink_url":"https://discovery-senior-living.oasisrecruit.com/job/1052009/it-service-delivery-manager","posted_at":"2026-08-24T16:58:26Z","location":"Bonita Springs, FL","location_info":{"country":"US","address":"","city":"Bonita Springs","state":"FL","zipcode":""},"job_code":"1007128","category":null,"allow_job_board_applications":false,"collect_linkedin_profile?":true,"is_address_enabled?":true,"is_address_required?":true,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":false,"coverletter_upload_enabled?":true,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":true,"referral_options":["Indeed Search","ZipRecruiter Search","Facebook","LinkedIn","Friend/Colleague","Recruiter","Employee Referral","Walk-In","Former Employee","Current Employee"],"disclosure_agreement":"
We are an equal opportunity employer and give employment and promotional consideration without regard to race, color, sex, religion, age, national origin, marital or veteran status, disability, sexual orientation, gender identity, or any other protected class as defined by local, state, or federal law.
If you are selected for employment with Discovery Senior Living, you will also be hired simultaneously by Oasis, a Paychex Company, as you co-employer. Discovery Senior Living is your employer for the purposes of managing the day-to-day operations of the company and the employees. This includes responsibility for the worksite, scheduling of work, safety, and the direction of the individual team members in their positions. Oasis, a Paychex Company, is the co-employer for managing the administrative portion of employment, such as benefits, payroll, and workers' compensation insurance.
Applicants in the State of Maryland; an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and submit to a fine not exceeding $100.
Except for applications submitted within the City of Columbia, South Carolina, applications are active for 30 days but will remain on file for one (1) year. Applications submitted within the city of Columbia, South Carolina will remain active for 30 days but on file for three (3) years.
Applicants seeking reasonable accommodation with the application and/or interview process should contact the hiring manager.
Applicants are subject to a background check for any convictions directly related to the position, its duties and responsibilities. Employment is conditional based upon the results of the background check. Only job-related convictions will be considered and will not automatically disqualify a candidate.
Applications are active for 30 days but will remain on file for one (1) year.
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POSITION SUMMARY
Discovery Senior Living's IT environment has grown significantly in scale, complexity, and operational importance. IT supports thousands of team members, hundreds of communities, enterprise network infrastructure, and multiple external technology partners. The IT Service Delivery Manager provides dedicated ownership of IT service delivery across IT Operations, including overall service performance, supervising internal IT operations, coordination between team members and external partners, various stakeholder communication, and effective support delivery. This role requires a strong technical background in enterprise IT infrastructure and technical project management, as well as the ability to lead a high-level internal IT Operations team. Experience managing large-scale projects involving network deployments, multifunction printer and fax systems, telecom services, and vendor coordination is highly preferred.
This position typically requires a 45-hour workweek, Monday - Friday, with additional time as needed when traveling for projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. This list should not be considered exclusive or exhaustive. Additional duties may be required and assigned.
Project Management skills are required
Experience with large projects, either by managing or participating with others to complete the work
Ability to maintain trackers and other project documentations to properly manage the project outcome
Conduct and record meetings for planning, execution and review of each transition project
Team Management Capability
Manage direct reports by providing day-to-day guidance, performance coaching, workload prioritization, and regular feedback to support team development and accountability
Committed to coordinating internal IT teams with external IT vendors to provide top-tier service experience for end-users
Networking Understanding
Work directly with Networking Teams to prepare the business network connectivity for assimilated locations, as well as identifying and transferring authority of current ISP contracts
Expertise in enterprise Firewall and Switching
Fundamental knowledge of VLANs, SSIDs, and other standard network configurations
Experience with Unifi or Cisco is preferred
Low voltage or cabling experience is highly preferred
Telecom, PC and IoT-related Support
Identify, understand and ultimately transfer authority of all telecom contracts during transitions
Experience with telecom management systems
MDM/MDA support experience is preferred
Proficiency in enterprise cellular telecom support
Competence in troubleshooting standard IT issues
Extensive experience with Windows operating systems
Printer and Fax troubleshooting experience
IoT device management and support experience
End-user Focused Service Desk Management
Coordinating support for end-users at assimilations with their new IT environment
Experience with IT support required
Prior work in a Level 3 or Engineering role preferred
Previous experience leading a service-related team preferred
Understanding of ITIL service methodology
ITSM tool experience required
Prior ITIL certifications would be advantageous
Additional duties and responsibilities can be unique to individual communities
Must be able to travel to various locations in North America for assimilation work if needed
QUALIFICATIONS
To perform this job successfully, an individual must be able to fulfill each essential duty competently. The requirements listed below represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.
Educational Requirements and Experience:
Knowledge, Skills and Abilities:
Competencies:
Environmental Adaptability:
PHYSICAL REQUIREMENTS
The physical requirements outlined below represent the conditions an individual must be able to meet to effectively carry out the essential duties of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform these essential functions.
While performing the duties of this Job, the Team Member is regularly required to talk or hear. The Team Member is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is occasionally required to stand and walk. The Team Member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
JOB CODE: 1007128
POSITION SUMMARY Discovery Senior Living's IT environment has grown significantly in scale, complexity, and operational importance. IT supports thousands of team members, hundreds of communities, enterprise network infrastructure, and multiple external technology partners. The IT Service Delivery Manager provides dedicated ownership of IT service delivery across IT Operations, including overall…","html_description":"
POSITION SUMMARY
Discovery Senior Living's IT environment has grown significantly in scale, complexity, and operational importance. IT supports thousands of team members, hundreds of communities, enterprise network infrastructure, and multiple external technology partners. The IT Service Delivery Manager provides dedicated ownership of IT service delivery across IT Operations, including overall service performance, supervising internal IT operations, coordination between team members and external partners, various stakeholder communication, and effective support delivery. This role requires a strong technical background in enterprise IT infrastructure and technical project management, as well as the ability to lead a high-level internal IT Operations team. Experience managing large-scale projects involving network deployments, multifunction printer and fax systems, telecom services, and vendor coordination is highly preferred.
This position typically requires a 45-hour workweek, Monday - Friday, with additional time as needed when traveling for projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. This list should not be considered exclusive or exhaustive. Additional duties may be required and assigned.
Project Management skills are required
Experience with large projects, either by managing or participating with others to complete the work
Ability to maintain trackers and other project documentations to properly manage the project outcome
Conduct and record meetings for planning, execution and review of each transition project
Team Management Capability
Manage direct reports by providing day-to-day guidance, performance coaching, workload prioritization, and regular feedback to support team development and accountability
Committed to coordinating internal IT teams with external IT vendors to provide top-tier service experience for end-users
Networking Understanding
Work directly with Networking Teams to prepare the business network connectivity for assimilated locations, as well as identifying and transferring authority of current ISP contracts
Expertise in enterprise Firewall and Switching
Fundamental knowledge of VLANs, SSIDs, and other standard network configurations
Experience with Unifi or Cisco is preferred
Low voltage or cabling experience is highly preferred
Telecom, PC and IoT-related Support
Identify, understand and ultimately transfer authority of all telecom contracts during transitions
Experience with telecom management systems
MDM/MDA support experience is preferred
Proficiency in enterprise cellular telecom support
Competence in troubleshooting standard IT issues
Extensive experience with Windows operating systems
Printer and Fax troubleshooting experience
IoT device management and support experience
End-user Focused Service Desk Management
Coordinating support for end-users at assimilations with their new IT environment
Experience with IT support required
Prior work in a Level 3 or Engineering role preferred
Previous experience leading a service-related team preferred
Understanding of ITIL service methodology
ITSM tool experience required
Prior ITIL certifications would be advantageous
Additional duties and responsibilities can be unique to individual communities
Must be able to travel to various locations in North America for assimilation work if needed
QUALIFICATIONS
To perform this job successfully, an individual must be able to fulfill each essential duty competently. The requirements listed below represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.
Educational Requirements and Experience:
Knowledge, Skills and Abilities:
Competencies:
Environmental Adaptability:
PHYSICAL REQUIREMENTS
The physical requirements outlined below represent the conditions an individual must be able to meet to effectively carry out the essential duties of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform these essential functions.
While performing the duties of this Job, the Team Member is regularly required to talk or hear. The Team Member is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is occasionally required to stand and walk. The Team Member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
","url":"/job/1052009/it-service-delivery-manager","joblink_url":"https://discovery-senior-living.oasisrecruit.com/job/1052009/it-service-delivery-manager","posted_at":"2026-08-24T16:58:26Z","location":"Bonita Springs, FL","location_info":{"country":"US","address":"","city":"Bonita Springs","state":"FL","zipcode":""},"job_code":"1007128","category":null,"allow_job_board_applications":false,"collect_linkedin_profile?":true,"is_address_enabled?":true,"is_address_required?":true,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":false,"coverletter_upload_enabled?":true,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":true,"referral_options":["Indeed Search","ZipRecruiter Search","Facebook","LinkedIn","Friend/Colleague","Recruiter","Employee Referral","Walk-In","Former Employee","Current Employee"],"disclosure_agreement":"
We are an equal opportunity employer and give employment and promotional consideration without regard to race, color, sex, religion, age, national origin, marital or veteran status, disability, sexual orientation, gender identity, or any other protected class as defined by local, state, or federal law.
If you are selected for employment with Discovery Senior Living, you will also be hired simultaneously by Oasis, a Paychex Company, as you co-employer. Discovery Senior Living is your employer for the purposes of managing the day-to-day operations of the company and the employees. This includes responsibility for the worksite, scheduling of work, safety, and the direction of the individual team members in their positions. Oasis, a Paychex Company, is the co-employer for managing the administrative portion of employment, such as benefits, payroll, and workers' compensation insurance.
Applicants in the State of Maryland; an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and submit to a fine not exceeding $100.
Except for applications submitted within the City of Columbia, South Carolina, applications are active for 30 days but will remain on file for one (1) year. Applications submitted within the city of Columbia, South Carolina will remain active for 30 days but on file for three (3) years.
Applicants seeking reasonable accommodation with the application and/or interview process should contact the hiring manager.
Applicants are subject to a background check for any convictions directly related to the position, its duties and responsibilities. Employment is conditional based upon the results of the background check. Only job-related convictions will be considered and will not automatically disqualify a candidate.
Applications are active for 30 days but will remain on file for one (1) year.
","captcha_enabled?":false,"remote":false,"max_salary":{"amount":"135000.00","currency":"USD"},"min_salary":{"amount":"115000.00","currency":"USD"},"pay_frequency":"annually","show_remote_in_location":true,"hidden?":false,"questions":[{"table":{"id":9414018,"option_type":"yes-no","question":"Are you at least 18 years of age?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9414019,"option_type":"yes-no","question":"Are you legally authorized to work in the United States?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9414020,"option_type":"yes-no","question":"Will you now or in the future require employer sponsorship for employment authorization or a work visa (such as H-1B sponsorship)?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9414021,"option_type":"yes-no","question":"Do you have at least 4 years of professional experience working within an enterprise-sized IT environment?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9414022,"option_type":"yes-no","question":"Do you have experience managing or leading large-scale IT projects, including maintaining project documentation, coordinating stakeholders, and managing projects through completion?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9414023,"option_type":"yes-no","question":"Do you have hands-on experience supporting enterprise IT infrastructure, including networking, Windows environments, and device management?","required?":true,"flags":null,"options":["Yes","No"]}}]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at Paychex Applicant Tracking"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":null,"showNotify":true,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":false}" class="apply-button-group">
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