IT Service Delivery Administrator

Dedicated to innovative placemaking, Howard Hughes Communities is the real estate platform of Howard Hughes Holdings Inc. (NYSE: HHH) and is recognized for its ongoing commitment to design excellence and to the cultural life of its communities. Building on that foundation, we foster a culture of curiosity that empowers every employee to shape their own story within our organization.

About the Role

As a member of the Infrastructure Team, this position will report to the IT Service Delivery Manager - Service Desk. The IT Service Delivery Administrator will provide strong desktop support and executive-level white-glove support both onsite and remotely to our clients who have critical response time requirements for their business technology systems.

This role requires advanced troubleshooting skills, a strong customer-service mindset, and the ability to collaborate with high-level executives in a professional and discreet manner. Audio-visual (A/V) support expertise for meetings, presentations, and video conferencing is essential. Proficiency in Microsoft 365 (O365) applications and administration, as well as desktop hardware support, is mandatory.

This individual will work independently and as part of a team to analyze technical issues, resolve incidents quickly, and collaborate with project managers on assigned initiatives.

What You Will Do

• Ensure all departmental activities align with organizational goals and compliance standards.
• Provide strong end-user desktop support for hardware, software, and network connectivity issues.
• Deliver executive-level white-glove support, prioritizing C-suite and senior leadership needs.
• Set up, configure, and manage audio-visual systems for in-person and virtual meetings, events, and presentations.
• Administer and troubleshoot Microsoft 365 applications and services.
• Maintain and support desktop hardware (PCs, laptops, peripherals) and coordinate repairs or replacements.
• Develop and implement strategic plans to support IT service delivery and business objectives.
• Demonstrate strong leadership and team-building skills.
• Drive continuous improvement in customer service and business processes.
• Business Process Improvement.
• Documentation and Workflows
• Special Projects
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

About You

• Strong desktop support experience with a proven record of resolving complex technical issues.
• Executive white-glove support skills, including handling sensitive, high-priority incidents for senior leadership.
• Autio visual (A/V) system expertise, including setup, troubleshooting, and support for presentations, meetings, and video conferencing.
• Microsoft 365 (O365) administration and support knowledge, covering email, Teams, SharePoint, OneDrive, and related services.
• Hardware troubleshooting skills for PCs, laptops, printers, and peripherals
• Excellent communication and people skills
• Ability to work independently and in a team under high-pressure situations.
• Strong organizational skills and attention to detail.
• History of achieving zero deficiency audits and implementing effective business processes office operations as it relates to IT.
• Strong analytical, problem-solving, and decision-making abilities.
• Effective communication and people skills.
• Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment.
• Professional appearance and demeanor.
• Work with HHC corporate IT to incorporate any applicable standards across technologies.
• Good oral and written communications skills.

Benefits Built for You

At Howard Hughes Communities, we offer competitive, market-based compensation that rewards performance and supports career growth. Our comprehensive benefits package designed to support employees at every stage of their career, is focused on holistic wellness-social, emotional, financial, and physical.

• Competitive 401k plan
• Generous PTO policy
• Premium medical, dental, and vision coverage
• Voluntary benefits for unexpected life events
• Student loan assistance and stipends to assist with lifelong learning

About Howard Hughes Communities

Howard Hughes Communities develops, owns, and operates the nation's premier large-scale master planned communities and mixed-use developments. Our award-winning portfolio includes The Woodlands, Bridgeland, and The Woodlands Hills in Greater Houston; Summerlin in Las Vegas; Teravalis in Greater Phoenix; Ward Village in Honolulu; and Merriweather District in Columbia, Maryland. Strategically positioned to meet and accelerate development based on market demand, we offer one of the strongest real estate platforms in the country. Learn more at communities.howardhughes.com.

This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Howard Hughes Communities reserves the right to change or modify job duties as necessary based on business necessity.

NOTICE TO THIRD-PARTY AGENCIES

Please note that Howard Hughes Communities does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Howard Hughes Communities will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Howard Hughes Communities explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes Communities.