| Location | Orem, Utah |
| Job Type | Full-time |
Description:
We are seeking a motivated and eager IT Support and Operations Intern to join our team. This is an in-office position. This internship is an excellent opportunity for individuals looking to gain hands-on experience by providing front-line support. This includes solving technical issues and fulfilling service requests such as deploying hardware software and system access and Improving day-1 productivity, as well as implementing AI enabled applications. The intern will work as part of a support and operations team to complete tasks with mentoring and supervision. Interns can work full time hours but tend to work part time during fall/winter and fulltime spring/summer.
Responsibilities:
Request Fulfillment
Manage user requests for new software, hardware, and other IT-related services
Ensure timely and efficient request fulfillment
Incident Resolution
Provide first-level contact and problem resolution for all internal users
Respond to inquiries, diagnose problems, and guide users through step-by-step solutions
Technical Support
Assist with installation, configuration, and ongoing usability of system hardware and software
Identify, analyze, and resolve hardware, software, and network-related issues
Escalate problems to higher-level support when necessary
User Education
Educate users on basic system use and best practices to enhance their knowledge and reduce future issues
Maintain detailed records of user issues, resolutions, and help desk activities
Update and maintain technical documentation and knowledge base articles to assist in resolving future issues
Collaboration
Work closely with other IT staff to address broader issues and implement improvements
Qualifications:
Currently pursuing or have completed (1) a college degree in information technology, information systems, computer science, electronics engineering OR (2) CompTIA A+, Network+, and Security+ certifications
Technical knowledge of hardware, software, and network systems
Familiarity with remote desktop applications and help desk software
Experience with Microsoft Windows, Microsoft 365, and Azure AD
Strong problem-solving, analytical, and creative thinking skills
Excellent communication and collaboration skills
What We Offer:
Hands-on experience with real-world technical support and operations
Mentorship from experienced professionals in the field
Opportunity to work in a collaborative and innovative environment
Potential for future full-time employment based on performance and availability