Lead and follow all aspects of company policies, objectives, and initiatives in the field. Plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives.
Job Description:- Provide first point of contact for support issues at all stores.
- Able to travel daily between stores.
- Process service tickets/work logs related to KF related problems, train customers our KF applications and various wireless peripherals
- Elevate complex issues/problems to appropriate team members
- Troubleshoot and correct problems on site
- Perform scheduled hardware and/or software installations.
- Assist stores with:
- Desktop applications, maintenance, and troubleshooting.
- Network Equipment installation and troubleshooting (routers, switches, access points)
- KF Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.
- Configure and/or troubleshoot Zebra handhelds, network and label printers.
- Provide store training in hardware use and software applications.
- Work to gather information, or resolve issue independently or collaboratively
- Quickly learn and retain relevant system knowledge
- Support stores during Go live opening week.
- Respond to customer inquiries and problem solving in a professional and effective manner
- Provide feedback to manager regarding service failures or customer concerns
- Maintain in depth working knowledge of retail systems and processes
- Perform other related duties as assigned
Qualifications: Education: - College degree in IT or Equivalent certifications.
Skills & experience:- Written and verbal communication skills.
- Must be a self-starter with the ability to think and work independently.
- Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.
- Strong customer service skills.
- Well-organized and detail oriented.
- Ability to handle multiple projects/responsibilities simultaneously.
- Proficiency in MS Office applications.
- Problem analysis and solving.
- Strong decision making.
- Able to take Initiative, being flexible with schedule.
- Must be capable of lifting and/or carrying up to 30 lbs.
- Bilingual in Spanish
Entry Level Criteria: Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus. Willing to travel extensively; work nights or days only if needed; flexible with work assignments Valid US driver's license from NJ or NY state, and clean driving record.