IT Representative

This role is responsible for troubleshooting hardware and software issues, maintaining IT equipment, providing support for the e-Clinical Works EMR system across clinic workstations, supporting staff with technical questions, and helping ensure our systems run smoothly and securely. Job Title: IT REPRESENTATIVEReports to: IT Coordinator FLSA Status: Non-ExemptPrepared by: IT CoordinatorRevision Date: 9/16/2026 Mission Statement: To serve God according to His will and purpose by serving our community to the best of our ability with a passion for healthcare and compassion for people.

We are excited to open a new location in Dalton GA and are seeking an IT Representative to join our team. Training and onboarding will take place at 6120 Alabama Hwy Ringgold GA 30736 to provide a smooth transition and ensure you are fully prepared to serve patients at the new site. Job Title: IT REPRESENTATIVEReports to: IT Coordinator FLSA Status: Non-ExemptPrepared by: IT CoordinatorRevision Date: 9/16/2026 Mission Statement: To serve God according to His will and purpose by serving our community to the best of our ability with a passion for healthcare and compassion for people.  Position SummaryWe're looking for an entry-level IT Representative to support the day-to-day technology needs of our clinic. This role is responsible for troubleshooting hardware and software issues, maintaining IT equipment, providing support for the e-Clinical Works EMR system across clinic workstations, supporting staff with technical questions, and helping ensure our systems run smoothly and securely. This is a great opportunity for someone early in their IT career who wants hands-on experience in a healthcare setting. Key ResponsibilitiesProvide first-line technical support to clinic staff for computers, printers, phones, and other IT equipmentTroubleshoot hardware, software, and network connectivity issuesSet up and maintain workstations, monitors, and peripherals for new and existing staffAssist with user account management (password resets, permissions, new user setup)Support and help maintain the clinic's Electronic Health Record (EHR/EMR) system and related softwareMonitor systems for basic security compliance and escalate issues as neededMaintain inventory of IT equipment and suppliesCoordinate with outside vendors or IT support contractors when issues require escalationDocument recurring issues and basic troubleshooting steps for internal referenceAssist with onboarding/offboarding of staff technology accessHelp ensure technology practices align with HIPAA and other data privacy requirements  QualificationsRequired:High school diploma or equivalent (Associate's degree or IT certification a plus, not required)Basic understanding of computer hardware, software, and networking conceptsWorking knowledge of a range of computer and network diagnostic utilitiesGood understanding of the organization's goals and objectivesStrong troubleshooting and problem-solving skillsGood communication skills and a customer-service mindsetAbility to explain technical issues in plain language to non-technical staffAbility to make independent decisions when necessary and maintain a high level of responsibility and dependabilityReliable, detail-oriented, and able to manage multiple requests at oncePreferred (not required):Experience with EHR/EMR systems (e.g., e-Clinical Works, Epic, Cerner, athenahealth, etc.)Familiarity with HIPAA and healthcare data privacy requirementsCompTIA A+ or similar entry-level IT certificationExperience supporting Windows environmentsBilingual English/Spanish Strongly PreferredFamiliarity with basic networking (Wi-Fi setup, routers, VPNs) What We Offer:Competitive salary based on experience.Paid time off annually.Health benefits (medical, dental, vision).Retirement Plan 403(b)Health Savings Account (HSA)Opportunities for professional development and continuing education.A supportive team environment that values your contributions. How to Apply:Interested candidates should submit their resume and a brief cover letter outlining their qualifications and why they are a great fit for the position.We are an equal opportunity employer and encourage applications from all qualified individuals.