IT Project Support Intern (Unpaid Internship)Information Technology DepartmentFederally Qualified Health Center (FQHC)Approximately 20 Hours per WeekLocation: West Location - 8505 20th Street, Vero Beach, FL 32966 Position SummaryWe are seeking a motivated and enthusiastic IT Project Support Intern to participate in a structured, project-based learning experience within our Information Technology Department.This internship is designed primarily to provide educational training, practical skill development, professional mentorship, and exposure to healthcare information technology operations. Interns will work alongside experienced IT professionals while contributing to designated technology projects that support organizational goals and provide meaningful learning opportunities.The internship is intended to benefit participants through hands-on experience, guided learning, and professional development in Information Technology, Systems Administration, Networking, Cybersecurity, and IT Service Management.Preference may be given to candidates who have recently completed a degree, certification program, technical training program, or relevant coursework and are seeking practical experience that supports their career goals. Project-Based Learning ExperienceInterns will participate in structured technology projects designed to enhance technical knowledge, professional skills, and career readiness. Projects may involve technology deployment, device lifecycle management, documentation initiatives, inventory management, process improvement efforts, system migration activities, and other educational assignments.All project activities will be completed under the guidance and supervision of experienced IT professionals. The internship is intended to complement the work of the IT department while providing significant educational value to the intern. Internship CommitmentTo ensure interns receive the full educational benefit of the program, participants are expected to maintain a consistent schedule of approximately 20 hours per week throughout the internship.Regular attendance, professionalism, active participation, and commitment to learning objectives are essential. Interns who are unable to maintain the agreed-upon schedule or program expectations may be removed from the internship. What You'll Learn Technology Support FundamentalsLearn troubleshooting methodologies used to diagnose hardware, software, and connectivity issuesGain hands-on experience with Microsoft Windows and macOS operating systemsAssist with device setup, configuration, software installation, and technology deployment projectsDevelop practical skills using system utilities and troubleshooting toolsLearn the fundamentals of enterprise technology support Systems Administration ExposureObserve and assist with user account management processesLearn basic system configuration and administration conceptsGain exposure to enterprise technology environments and support practicesUnderstand how IT operations support organizational objectives Networking FundamentalsLearn the fundamentals of network connectivity, including Wi-Fi, Ethernet, DNS, and IP addressingGain exposure to network infrastructure components such as routers, switches, and wireless access pointsDevelop an understanding of network troubleshooting principles and best practicesObserve how IT professionals monitor and maintain network performance IT Service Management (ITSM)Learn how support requests are tracked and managed through an IT ticketing systemAssist with documenting support activities and technical solutionsLearn service management principles, escalation processes, and support workflowsGain insight into how IT teams manage incidents and service requests Cybersecurity & Access ManagementLearn cybersecurity fundamentals, including phishing awareness, password security, and data protection practicesGain exposure to user account administration and access management processesLearn about Multi-Factor Authentication (MFA), Single Sign-On (SSO), and information security principlesDevelop an understanding of cybersecurity's role within healthcare organizations Documentation & Knowledge ManagementAssist with creating and updating technical documentation and knowledge base resourcesLearn documentation standards and best practicesHelp organize information that supports operational efficiency and knowledge sharing Professional DevelopmentWork alongside experienced IT professionals in a professional healthcare environmentParticipate in team meetings, project discussions, and knowledge-sharing activitiesDevelop workplace communication, problem-solving, collaboration, and time-management skillsExplore career paths within Information Technology and healthcare IT Qualifications Preferred QualificationsRecently completed or currently pursuing a degree, certification, or coursework in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related fieldBasic understanding of computer systems and technology conceptsInterest in networking, systems administration, cybersecurity, or technical supportStrong analytical and problem-solving skillsEffective verbal and written communication skillsAbility to work independently and collaborativelyPositive attitude and eagerness to learn Preferred CandidateRecent graduate of a degree, technical training, certification, military technical training, or workforce development programSeeking practical experience to strengthen technical and professional skillsAvailable to consistently participate approximately 20 hours per weekDemonstrates professionalism, dependability, and commitment to learning Nice to HaveFamiliarity with Microsoft 365 applicationsExperience working with computers, mobile devices, or technology projectsCoursework related to networking, cybersecurity, or systems administrationInterest in pursuing industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco certifications What You'll GainStructured hands-on learning experience in a healthcare IT environmentExposure to enterprise technology systems and industry best practicesGuidance and mentorship from experienced IT professionalsExperience participating in real-world technology projectsDevelopment of technical troubleshooting and problem-solving skillsProfessional workplace experience and resume-building opportunitiesExposure to networking, cybersecurity, systems administration, and IT operationsInsight into technology's role in delivering quality healthcare services Internship DetailsPosition Type: Unpaid InternshipDepartment: Information TechnologyLocation: [Location]Schedule: Approximately 20 hours per weekDuration: [12-16 Weeks or Other Defined Term]Supervisor: IT Manager / Director of Information Technology Important Internship InformationThis internship is designed as a structured educational experience focused on learning, professional development, mentorship, and skill-building. Learning objectives will be established at the beginning of the internship and reviewed throughout the program.Interns will receive coaching, guidance, and feedback from experienced IT professionals and will participate in project-based learning activities designed to enhance technical and professional competencies.This is an unpaid internship. Participants should not expect wages or other compensation for participation in the program.Participation in this internship does not guarantee future employment with the organization. About UsAs a Federally Qualified Health Center (FQHC), we are committed to improving the health and well-being of our community by providing accessible, high-quality healthcare services. Our Information Technology team supports the systems and technologies that enable our providers and staff to deliver exceptional patient care.If you are passionate about technology, eager to learn, and interested in gaining hands-on experience in a mission-driven healthcare environment, we encourage you to apply.
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