IT Project Manager

Job Description:

Title: IT Program Manager / Project Manager

The Project Manager will own the configuration, maintenance, and continuous improvement of two plus platforms. This role partners with procurement, legal, sourcing, travel & expense and finance stakeholders to review and define business processes to integrate with enterprise systems performance platforms. This is a highly visible, constant contact position at all levels of the company. You will utilize an excellent balance of technical skills and soft interpersonal skills.

Key Responsibilities

• Configure, build, and maintain complex systems.
• Partner with procurement, legal, sourcing, and business stakeholders to translate purchasing and intake requirements into business and system workflow designs.
• Manage service requests, triage issues, and troubleshoot workflow or routing logic problems using ticketing systems such as Jira.
• Support and maintain integrations between systems and the ERP platforms, to ensure accurate, timely data flow.
• Provide day-to-day production support for procurement, legal, travel & expense, finance and sourcing teams, resolving issues and ensuring platform uptime and data integrity.
• Test, validate, and release workflow and configuration changes, including regression testing during platform updates.
• Monitor platform performance, user adoption, and workflow efficiency, recommending and implementing improvements as purchasing processes evolve.
• Document workflow configurations, business rules, and administrative procedures to support knowledge sharing and audit readiness.

Managers Notes:

• Looking for someone who can manage business processes for multiple departments.
• This is a highly visible, constant end user contact position
  at all levels of the company
• Must have an excellent balance of technical skills and
  soft interpersonal skills
• Professional demeanor is required.

Managers Must Have's

• Communication and Documentation Skills

Managers Nice to Have

• Purchasing

Required Qualifications

• Years of Experience: 2+ years in Project Management, 2+ years in System Administration, 10+ years Business Experience with a focus on purchasing and expense management.
• 2-3+ years of hands-on experience configuring, administering, designing business process workflows for systems.
• Working knowledge of procurement, supply chain, or SaaS operations and how purchasing requests move from intake through approval and fulfillment.
• Strong analytical and organizational skills, with experience designing, testing, and launching automated approval and routing logic.
• Experience partnering with cross-functional stakeholders, including procurement, legal, sourcing, travel & expense and finance, to gather requirements and translate them into system configurations.
• Familiarity with ticketing or service management tools such as Jira for issue tracking and support.
• Excellent written and verbal communication skills, with the ability to document processes clearly for technical and non-technical audiences.

Nice to Have (Preferred Qualifications)

• Experience with SAP or other ERP platforms, particularly integrating purchasing modules (such as SAP MM) with intake or procurement orchestration tools.
• Demonstrated skill in purchasing business process design, including requirements analysis, process mapping, and configuration of purchasing workflows.
• Experience supporting procure-to-pay or source-to-pay process improvements in an enterprise environment.