Leads and/or facilitates business process improvement (BPI) activities; assists managers and subject matter experts to identify, understand and improve or revise processes, practices and policies; assists managers in establishing process controls in order to measure baseline and post-improvement performance to monitor success of improvement initiatives. Consults with operations managers to ensure strategic alignment, cost effectiveness and mitigation of negative operational and/or customer impacts of business initiatives and projects; works with project sponsor to develop objectives and scope; assists in or develops business case/justification.