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IT Project Manager Customer Experience Technology (Contract role onsite Dallas, TX)

Elan Partners

  • Richardson, TX
  • 2 days ago

    Highlights

    Demonstrated experience leading the full lifecycle implementation of customer experience technology , such as CRM platforms, customer portals, self-service solutions, or related digital/customer-facing applications. You'll work with cross-functional teams, technology partners, and business stakeholders to keep initiatives moving, anticipate obstacles, and ensure solutions are delivered with the intended business impact.

    Numbers & Facts

    LocationRichardson, TX
    IndustryStaffing/Employment Agencies
    Company Size50 to 99 employees
    Websitehttp://www.elanpartners.com

    Description

    IT Project Manager – Customer Experience Technology (Contract role – onsite Dallas, TX)
    We're partnering with a well-established organization undergoing continued investment in its customer experience technology environment. We're looking for an IT Project Manager who can take ownership of complex, customer-facing technology initiatives and drive them from early planning through implementation and launch. This is a hands-on delivery role for someone who is comfortable operating at the intersection of technology, business operations, and customer experience. You'll work with cross-functional teams, technology partners, and business stakeholders to keep initiatives moving, anticipate obstacles, and ensure solutions are delivered with the intended business impact.
    Requirements:
    • Bachelor's degree and 5+ years of IT Project Management experience.
    • Demonstrated experience leading the full lifecycle implementation of customer experience technology, such as CRM platforms, customer portals, self-service solutions, or related digital/customer-facing applications.
    • Strong understanding of project delivery methodologies, including Agile, Scrum, and Waterfall.
    • Experience coordinating complex initiatives involving multiple business and technical teams.
    • Proven ability to manage projects involving a mix of internal employees, vendors, and onshore/offshore resources.
    • Comfortable managing project budgets, financial reporting, schedules, dependencies, and resource plans.
    • Strong command of project planning and collaboration tools such as Microsoft Project, Asana, Trello, or comparable platforms.
    • Excellent communication skills, with the ability to work effectively with technical teams, business users, vendors, and senior leadership.
    • Highly organized with the ability to manage multiple priorities without losing sight of critical deliverables.
    • Strong problem-solving and stakeholder-management skills.
    • PMP or another recognized project management certification is preferred.
    Responsibilities:
    • Lead end-to-end delivery of customer experience technology initiatives, from project initiation and planning through implementation, testing, deployment, and closeout.
    • Build and maintain detailed project plans, milestones, dependencies, resource plans, and budgets.
    • Coordinate internal teams, third-party partners, and distributed/offshore resources to keep deliverables on track.
    • Partner with business and technology stakeholders to translate objectives into clear project requirements, timelines, and deliverables.
    • Proactively identify project risks, dependencies, and roadblocks and develop mitigation strategies before they impact delivery.
    • Establish project communication rhythms and provide concise, executive-ready status updates.
    • Lead project kickoffs, working sessions, status meetings, and leadership/steering committee reviews.
    • Manage competing priorities across multiple workstreams while maintaining visibility into scope, schedule, budget, and resource requirements.
    • Facilitate issue resolution and drive accountability across teams when projects encounter challenges.
    • Monitor financial performance, resource utilization, and project forecasts.
    • Help ensure new customer-facing capabilities are implemented effectively and transitioned successfully into ongoing operations.

    About Company

    Élan Partners, a woman-owned, WBENC certified, professional staff augmentation firm specializing in Technology and Engineering, is headquartered in Dallas, Texas. Our expertise is derived from more than twenty years of delivering customized staffing solutions to a host of technical clients, including Medical, Healthcare, Financial, Manufacturing and Software/Hardware Development industries.

    Our team has an average of 15 years recruiting for technical disciplines as well as an average of 10 years working together in that capacity. A result of this tenure is an extensive referral network from with which we are able to find the most difficult skill sets. The pride we take in our work is apparent in the results we produce that are achieved through teamwork, a commitment to quality and unwavering belief in integrity.

    Employers – Industry leaders who desire to obtain the best possible talent are realizing the importance of partnering with a reputable staffing firm invested in ethical business practices. Élan Partners is that firm. Our methodology is proven and efficient. We will not inundate you with unqualified resumes. Our only request is an open line of communication so that we can effectively provide you with the most qualified candidates. Our philosophy is to ensure every company we work with becomes a client for life.

    Job Seekers –Picking the correct firm to represent you is an important decision. Relationships are important, as mentioned above. We strive to ensure every company we work with becomes a client for life. The same holds true for our candidates and consultants – (In fact, 50% of our client base is derived from candidates we have worked with in the past who are now in hiring positions). Élan will never present your resume without your consent and will only present career opportunities that are right for you. You can trust our recruiter is someone who understands respects and appreciates your search. We will always represent you accurately, fairly, with great confidence and discretion.

    Élan continues to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs. We offer a number of flexible services to meet a variety of different needs:

    • Contract Staffing

    • Contract to Direct

    • Permanent/Direct Hire Placement

    • Single Source Staffing

    • Payroll Services

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