IT Project Manager Business Technology / End User Support Services

Summary:

We are seeking a highly skilled IT Project Manager to lead and manage technology initiatives within Business Technology Services. The role focuses on end-user support services, including Zero Touch Computer Modernization and iPad deployment. This is a contract position based in downtown Houston, Texas, with no remote work options. The successful candidate must start onsite from Day 1 and provide written confirmation of the same.

Responsibilities:

• Lead technology initiatives within Business Technology Services, such as Zero Touch Computer Modernization, iPad deployment, and other end-user technology programs.
• Own project financial management, including budget development, expenditure tracking, financial forecasting, cost analysis, and variance reporting.
• Manage capital funds planning, ensuring implementation capitalization costs are appropriately separated from recurring operational and managed services costs.
• Develop and maintain project plans, schedules, milestones, resource plans, work breakdown structures (WBS), RAID logs, and governance documentation.
• Coordinate with Finance, Procurement, Property Accounting, and technology leadership on funding approvals, purchase requests, financial allocations, and project accounting requirements.
• Manage vendor relationships, including pricing reviews, Statements of Work (SOWs), purchase orders, deliverables, invoices, contract coordination, and performance tracking.
• Develop financial forecasts and funding plans covering hardware, software licensing, application packaging, provisioning, logistics, ServiceNow integrations, support, training, and lifecycle services.
• Lead planning and readiness activities for the Zero Touch Computer Modernization initiative, including discovery, scope definition, pilot planning, vendor cost estimates, resource planning, and implementation readiness.
• Manage the iPad deployment program covering approximately 1,100 devices, including procurement coordination, device availability, technical readiness, field testing, deployment stages, and hypercare.
• Coordinate cross-functional teams across End User Support, Infrastructure, ServiceNow, Intune/MDM, Security, Finance, Procurement, vendors, and business stakeholders.
• Prepare executive-level dashboards, financial reports, presentations, and project updates for senior leadership, highlighting progress, funding utilization, risks, decisions, and forecast changes.
• Lead conversations with the C-Suite presenting the program progress reports and summaries of accomplished work, timelines, and benefits.
• Establish governance and tracking mechanisms to ensure project deliverables, financial commitments, approvals, and operational handover requirements are completed effectively.

Requirements:

• 7-10 years of experience managing enterprise IT projects or technology programs, preferably involving end-user computing, infrastructure, device deployments, or IT operations.
• Knowledge on using Oracle Primavera P6 Suite for Project Management is a must.
• Strong experience in project financial management, budgeting, forecasting, CAPEX/OPEX tracking, cost allocation, invoice validation, and financial reporting.
• Experience managing technology vendors, procurement activities, SOWs, purchase orders, pricing evaluations, and vendor deliverables.
• Excellent communication and presentation skills, with experience working directly with senior leadership, Finance, Procurement, and cross-functional technology teams.
• PMP certification; experience with End User Business Technologies, financial planning, ServiceNow, Microsoft Intune, endpoint management, and large-scale technology deployment programs.

Required Skills:

• Project Management
• Financial Management
• Vendor & Procurement Management
• Stakeholder & Leadership Management

Preferred Skills:

• Experience with ServiceNow
• Experience with Microsoft Intune
• Experience with endpoint management
• Large-scale technology deployment programs

Benefits:

Details regarding benefits will be discussed during the interview process.