IT Program Manager PMO Support Infrastructure Resiliency

Job TitleJob Description Required Education • Bachelor's Degree • Minimum of 10+ years of relevant experience is required Required Certification • PMP or ACP certifications Required Skills • Experience working in a program or portfolio office (PMO) • Experience leading infrastructure technology projects • Experience leading teams to execute highly complex initiatives of significant scope, scale, and risk • Working knowledge and application of Waterfall, Hybrid, and Agile methodologies • Ability to adopt corporate project management standards (incorporating PMI standards) • Knowledge of IT controls, risk, and regulatory requirements • Familiarity with PPM Tools such as Clarity, ServiceNow, Jira, and Azure DevOps • Results-oriented with a bias for action and execution • Sound problem-solving and analytical skills • Ability to navigate a matrixed environment • Ability to influence, inform, and collaborate with all levels of the organization • Strong communication skills to share information, collaborate, and drive results • Thrives in a team environment and works well with others • Ability to easily process information from various sources and simplify the complex • Excellent organizational skills and ability to manage multiple priorities and meet deadlines • Self-starter with ability to operate in a fast-paced environment • Ability to manage ambiguity • Solid working knowledge of MS Office Suite (MS Project, SharePoint, Teams, etc.) Job Responsibilities • Update program level operating model (as needed) to define Program Governance process, workstream charters and plans, define program roles and responsibilities, and develop program resourcing plans • Facilitate planning meetings with stakeholders to review and finalize Program-related project plans, resource estimates, and budget estimates • Facilitate meetings/workshops with stakeholders to identify high-level project accomplishments and challenges • Gather status updates and information from Workstream Leads and Project Managers • Prepare draft status reports and escalate program updates, risks, issues, and key escalations to leadership • Update and maintain program risk, issue, dependency, decision, and resource management documentation • Escalate items to leadership when needed • Prepare draft central PMO tracking updates (Clarity/ADO) to support management of key workstreams, projects, milestones, and deliverables • Lead preparation of materials communicating program health, key decisions, actions, risks, and other updates for NT's governing bodies (Steering Committee, Executive Management Committee, etc.) • Design status reporting dashboards and/or status report templates to support Program progress • Create and support management of a centralized Bedrock reporting process • Manage intake and reporting of the Program change control process • Manage intake, management, and reporting of Program dependency management • Manage review and reporting of Program Budget and Benefit Realization • Draft new or updated PMO procedures documents with steps for managing key recurring PMO processes • Assist with program-specific coordination and communication across involved stakeholders • Ensure adherence to NT project standards, IT controls, risk, and regulatory requirements**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**