IT Program Manager

IT Program Manager Business Process & Delivery

Role Summary

We are seeking an experienced IT Program Manager who can partner closely with business leaders to understand, document, and improve business processes, then plan and execute technology initiatives that support those processes

This role requires someone who is equally comfortable in discovery conversations with business stakeholders and in driving disciplined execution across IT teams

Key Responsibilities

Business Process Discovery & Documentation

Partner with business stakeholders to understand end to end business processes

Facilitate workshops and interviews to document current state workflows

Identify gaps, inefficiencies, risks, and improvement opportunities

Create clear, consumable process documentation (current and future state)

Planning & Solution Shaping

Lead planning sessions with business and technical teams

Translate business needs into actionable delivery plans

Define scope, milestones, dependencies, risks, and success metrics

Provide guidance and recommendations based on experience and best practices

Ensure alignment between business priorities and technical execution

Program & Project Execution

Own delivery of one or more IT programs or complex projects

Coordinate work across internal teams and external vendors

Actively manage risks, issues, and tradeoffs

Drive accountability and decision making

Communicate clearly with executive and operational stakeholders

Stakeholder Leadership

Serve as a trusted partner to business leaders

Set expectations and manage change effectively

Escalate issues early with proposed solutions

Balance speed, quality and business impact