IT Program Manager

Overview

The IT Program Manager works closely with senior leadership to clearly define, analyze, design and then lead programs that align with new or existing strategies and is accountable for the program''s success. The IT Program Manager will be responsible for managing the scope, resources, schedule and budget for the overall program and providing reports, both verbal and written, to senior leadership. Additionally, this role will lead the business analysts and project managers assigned to the program''s projects to manage the dependencies, issues and risks within the program. The IT Program Manager may also act as the project manager for complex and/or strategic projects within a program.

Responsibilities

Essential Functions

• Develop, analyze, lead and manage IT programs to achieve senior leaders' strategic objectives.
• Manage and lead, with informal authority, business analysts and project managers assigned to projects within programs.
• Create and communicate coordinated plan for each program and set clear expectations regarding roles and responsibilities.
• Regularly perform project reviews with business analysts and project managers leading projects within a program to closely manage the dependencies between projects, proactively identify mitigation plans for risk and quickly resolve issues.
• Act as first escalation point for all project related issues within a program and escalate to program leadership in a timely manner, when necessary.
• Manage relationships with program stakeholders, including internal and external clients and vendors, keeping them informed of progress and issues in order to manage expectations on all program requirements and deliverables.
• Report on programs regularly to senior leadership and make recommendations for potential changes.
• Assist PMO manager in reviewing new requests for PMO, determining proper alignment and assignments to business analysts and project managers, administering the project management software, identifying and implementing process improvement opportunities within the PMO and Joint Tech as a whole, etc.
• Collaborate with customers, Joint Technology Team members, and vendors to create and maintain program and project documents (e.g., charters, requirements, roadmap, WBS, budget, operational support plans, communication plan, resource tracking, risk register, etc.)
• Negotiate with department leaders to acquire resources needed for assigned programs and/or projects.
• Provide project management and leadership for complex and/or strategic projects within a program.
• Facilitate PMO integrated change control process for programs and projects to proactively manage changes to scope, schedule/timeline, budget, or resources.
• Analyze lessons learned and share with other PMO team members, managers, technical teams, and customers.
• Review contract conditions for assigned programs and/or projects and ensure compliance with all contract terms.
• Act as the point of contact for all internal and external program or project communication and documentation from initiation through program or project close-out.
• Manage all resource/expenditures based on project budget throughout the project lifecycle and communicate any issues impacting profitability.
• Manage or facilitate the testing and training of new applications, systems, and/or infrastructure.
• Ensure program and project team activities and decisions are clearly communicated and documented. Mentor PMO team members in aspects of the profession such as leadership, methodology, processes, tools, people skills and navigating politics.
• Perform other duties as necessary.

Qualifications

MINIMUM EDUCATION: Bachelor''s Degree (higher degree accepted)

REQUIRED EXPERIENCE:

• 8 years of IT project management experience or 2 years of IT program management experience
• Experience with MS Office, MS Project, Visio

REQUIRED CERTIFICATIONS:

ONE OF THE FOLLOWING:

• Project Management Professional (PMP)
• Portfolio Management Professional (PfMP)
• Program Management Professional (PgMP)