IT Program Manager 2/3 (Enterprise Learning Systems Program Manager 2/3)

Note to Applicants: Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory. Program Management Practices: Experience applying Agile methodologies, working with scrum teams, scrum masters, and product or service owners, and using program management practices to manage scope, schedule, cost, risk, change control, and performance reporting.

What Will You Do




Los Alamos National Laboratory (LANL) is seeking an experienced IT Program Manager to support the Technical Training Center, Training Systems and Standards (TTC-TSS) group. This position will provide leadership and overall management for the Laboratory's enterprise learning systems portfolio, including the Learning Management System (LMS), related learning technologies, system integrations, automation, modernization efforts, and ongoing operational improvements.




The IT Program Manager will work with customers and stakeholders to define program goals, priorities, deliverables, timeframes, funding needs, and performance measures. The enterprise learning systems portfolio includes a coordinated set of ongoing and related activities that support the Laboratory's workforce training, compliance, and learning-management needs. Work may span multiple years and evolve in response to changing institutional priorities, regulatory requirements, technology capabilities, and customer needs.




This position provides program leadership across TTC, Information and Technology, program owners, vendors, customers, and other Laboratory stakeholders. The selected candidate will establish the strategy and governance needed to align related projects, operational work, system enhancements, and modernization initiatives with institutional priorities and desired business outcomes.
This position may be filled at either the IT Program Manager 2 or IT Program Manager 3 level, depending on the selected candidate's qualifications and demonstrated experience.




Key Responsibilities




Program Leadership and Management:
Lead the enterprise learning systems portfolio and associated programmatic work. Define and manage program scope, priorities, schedules, budgets, funding needs, performance milestones, and deliverables. Establish and maintain program plans and performance measures that connect related projects, operational activities, enhancements, and modernization efforts to the Laboratory's learning and training objectives.




Enterprise Learning Systems:
Provide leadership for the Laboratory's enterprise learning platforms, including SAP NS2 SuccessFactors Learning and related technologies. Coordinate the portfolio of work involving system implementations, integrations, enhancements, upgrades, automation, data exchanges, identity and access management, and interoperability with interconnected Laboratory systems. Develop and maintain an understanding of applicable system functionality, business processes, customer needs, and dependencies necessary to guide program decisions and priorities.




Strategic Planning and Execution:
Develop and maintain the strategic and tactical plans needed to execute the enterprise learning systems portfolio. Coordinate work breakdown structures, schedules, resources, budgets, and performance milestones with IT line management, TTC leadership, program owners, and other stakeholders. Apply program management methodologies and Agile practices, when appropriate, to support effective execution, resolve barriers, and enable continuous improvement.




Stakeholder and Customer Management:
Serve as a primary interface with customers and stakeholders to define mission goals, programmatic deliverables, mutual responsibilities, and resource needs. Build and maintain productive partnerships across the Laboratory and with external organizations, vendors, and service providers as appropriate.




Risk, Compliance, and Quality:
Identify portfolio risks, dependencies, barriers, and opportunities; develop mitigation strategies and corrective actions; and recommend appropriate risk acceptance or avoidance. Integrate program work with Laboratory priorities and commitments related to safety, security, quality, contractor assurance, data integrity, regulatory compliance, and business operations. Ensure the program adheres to applicable Laboratory and regulatory guidance, governance, and quality standards.




Program Performance and Improvement:
Monitor and track program performance, including cost, schedule, progress against milestones, customer outcomes, and delivery risks. Establish reporting and documentation requirements and provide clear, timely status updates to TTC, Information and Technology, customers, and Laboratory management. Research, evaluate, and apply industry practices, technology trends, and regulatory changes to improve program delivery, business processes, system performance, and the cost-effective delivery of enterprise learning capabilities.




Data Management and Reporting:
Provide program leadership for the maintenance, quality, accessibility, and appropriate use of Learning Management System (LMS) qualification data. Partner with training organizations, data owners, and customers to establish sustainable data standards, reporting requirements, validation processes, and issue-resolution practices. Ensure data products are documented, reliable, timely, appropriately safeguarded, and aligned with applicable records, privacy, security, and data-governance requirements.
What You Will Need





Minimum Job Requirements:

Program Management:
For the IT Program Manager 2 (106,400 - 176,000) level, comprehensive knowledge of program management principles, tools, and processes. Demonstrated ability to define and manage program scope, priorities, schedules, budgets, risks, resources, performance milestones, and deliverables for a portfolio of related work. Ability to develop execution plans, establish cost, scope, and schedule baselines, manage change, and lead coordinated work to completion.
For the IT Program Manager 3(128,000 - 215,900) level, advanced knowledge and demonstrated experience leading large, complex, and highly visible information technology programs or portfolios. Demonstrated ability to independently establish program strategy; manage broad scope, priorities, funding, risks, stakeholder expectations, and performance measures; and lead programmatic work with broad latitude and minimal direction.

Enterprise Systems Knowledge:
For the IT Program Manager 2 level, comprehensive knowledge of information technology or information security in one or more relevant areas, such as enterprise applications, system integrations, automation, hardware, software, network infrastructure, telecommunications, or identity and access management. Ability to understand enterprise system functionality, end-to-end business processes, technical dependencies, and organizational impacts.
For the IT Program Manager 3 level, advanced knowledge of enterprise information technology environments and demonstrated ability to guide complex program decisions involving interconnected systems, integrations, technical requirements, organizational dependencies, and institutional priorities.

Learning Data and Analytics:
Experience leading or supporting LMS data governance, reporting, data-quality improvement, data reconciliation, or analytics initiatives. Experience translating customer needs into sustainable report, dashboard, data-extract, or system-enhancement requirements is desired. Familiarity with SuccessFactors Learning reporting, SQL, Power BI, Excel/Power Query, data integrations, or comparable enterprise reporting tools is preferred.

Leadership and Collaboration:
Demonstrated ability to lead cross-functional teams and build productive relationships with customers, suppliers, vendors, and stakeholders. Ability to negotiate expectations, define mutual responsibilities, gain consensus, resolve conflict, and coordinate work across organizational boundaries.

At the IT Program Manager 3 level, demonstrated ability to lead complex, multidisciplinary efforts involving senior stakeholders, multiple organizations, and competing institutional priorities. Ability to coordinate the work of project managers and other program personnel as appropriate.

Risk Management and Problem Solving:
Demonstrated ability to use sound judgment to identify program risks, develop mitigation strategies and corrective actions, and resolve issues affecting scope, schedule, cost, quality, and delivery. At the IT Program Manager 3 level, demonstrated ability to resolve highly complex issues through in-depth evaluation of technical, organizational, customer, funding, and stakeholder factors.

Communication:
Excellent written, verbal, presentation, and listening skills. Demonstrated ability to translate technical, programmatic, and business information into clear language for varied audiences and communicate program status, risks, decisions, and expectations effectively to management and stakeholders.





Desired Qualifications:

• Learning Management Systems: Experience leading a portfolio of work involving LMS implementations, integrations, upgrades, migrations, modernization, or ongoing enterprise system operations. Experience with SAP NS2 SuccessFactors Learning or another enterprise or FedRAMP-authorized LMS is desired.
• Enterprise Program Experience: Experience managing information technology programs that involve multiple related projects, organizations, customers, vendors, technical teams, and funding sources. Experience with enterprise system integrations, automation, data exchanges, single sign-on, identity and access management, vendor management, program controls, governance, or process improvement is desired.
• Regulatory Environment: Experience working within Department of Energy, National Nuclear Security Administration, federal, or similarly regulated environments where safety, security, governance, compliance, data integrity, and institutional requirements are integral to program execution.
• Program Management Practices: Experience applying Agile methodologies, working with scrum teams, scrum masters, and product or service owners, and using program management practices to manage scope, schedule, cost, risk, change control, and performance reporting. Program Management Professional, Project Management Professional, or comparable certification is desired.

Education/Experience
IT Program Manager 2 level, position requires a bachelor's degree in a related field from an accredited institution and 5 years of directly related experience; or an equivalent combination of education and experience directly related to the occupation.

IT Program Manager 3 level, position requires a bachelor's degree in a related field from an accredited institution and 8 years of directly related experience; or an equivalent combination of education and experience directly related to the occupation.





Work Environment

Work Location: The work location for this position is hybrid and is located in White Rock, NM. Hybrid is defined as working partially onsite/partially offsite but within 2 hours ground commute of this location. All work locations are at the discretion of management and can change at any time with appropriate notice.

Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 2 years.

Note to Applicants: Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Where You Will Work





Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details


Directive 206.2: Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy P701 for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call (505)-664-6947 opt. 3.