IT/ Production Support Technician

Key Responsibilities

• Diagnose, troubleshoot, and repair computers and related hardware
• Perform system and technical diagnostics as needed
• Support department metrics and daily productivity goals
• Provide excellent customer service to end users
• Travel occasionally for special projects or offsite support

Qualifications

• CompTIA A+ Certification (strongly preferred) 
• Strong troubleshooting and diagnostic skills
• Experience with:
  • Hardware repair and software troubleshooting
  • Basic networking concepts
  • Windows OS: Windows 8, Windows 10, Server 2012, Server 2016
• Detail-oriented with strong problem-solving abilities
• Able to work collaboratively in a fast-paced environment with daily quotas
• Strong English communication skills (written and verbal)
• Reliable transportation and clear driving record
• Physically able to lift 50 lbs consistently and sit 5–6 hours per day

Preferred Experience

• Bilingual (English/Spanish preferred)
• Desktop, laptop, and printer repair
• OS imaging and deployments
• Ticketing systems and asset tracking
• OEM hardware experience (Dell, HP, Apple, Lenovo, Lexmark)
• Experience in supply chain or high-volume environments