Position: IT/Production Support Technician
Location: Orlando, FL 32819 (Onsite)
Job Type: Full-Time - Contract - Temp to Hire
Schedule: Monday–Friday (Must be flexible to rotating schedule and mandatory OT on Saturday)
Job Summary
We’re seeking a technically inclined IT/Production Support Technician with strong troubleshooting skills to support daily operations and help meet departmental performance goals. This is a hands-on, fast-paced role focused on technical support and production needs.
Key Responsibilities
- Diagnose, troubleshoot, and repair computers and related hardware
- Perform system and technical diagnostics as needed
- Support department metrics and daily productivity goals
- Provide excellent customer service to end users
- Travel occasionally for special projects or offsite support
Qualifications
- CompTIA A+ Certification (strongly preferred)
- Strong troubleshooting and diagnostic skills
- Experience with:
- Hardware repair and software troubleshooting
- Basic networking concepts
- Windows OS: Windows 8, Windows 10, Server 2012, Server 2016
- Detail-oriented with strong problem-solving abilities
- Able to work collaboratively in a fast-paced environment with daily quotas
- Strong English communication skills (written and verbal)
- Reliable transportation and clear driving record
- Physically able to lift 50 lbs consistently and sit 5–6 hours per day
Preferred Experience
- Bilingual (English/Spanish preferred)
- Desktop, laptop, and printer repair
- OS imaging and deployments
- Ticketing systems and asset tracking
- OEM hardware experience (Dell, HP, Apple, Lenovo, Lexmark)
- Experience in supply chain or high-volume environments
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