IT - Power Systems Supervisor

Job Title: Systems Supervisor (IBM Power I)Job Description:

Supervise engineers and operations staff; provide coaching, mentorship, and performance guidance.Provide leadership for day-to-day IT operations ensuring high-quality support.Act as a working supervisor combining hands-on technical expertise with team oversight.Lead and assign workloads including incidents, service requests, and projects to meet SLA objectives.Serve as primary escalation point for complex IBM Power i system issues.Oversee installation, configuration, maintenance, and support of IBM Power i systems.Ensure systems availability, performance, and reliability.Oversee system upgrades, patching, and maintenance with focus on risk and security compliance.Direct troubleshooting efforts for critical incidents.Ensure proper documentation of incidents and changes in Track-It.Oversee backup strategies and disaster recovery readiness.Collaborate with cross-functional IT teams and business stakeholders.Drive continuous improvement through trend analysis and root cause identification.Report system health, team performance, and risks to leadership.Ensure compliance with company policies and SOX controls.

Job Experience:

5-8+ years of experience supporting IBM Power i systems.5+ years of staff management experience.Strong communication skills with technical and non-technical stakeholders.Proven ability to lead, prioritize, and deliver operational and project objectives.Experience providing coaching and mentorship to technical staff.Strong problem-solving and root cause analysis skills.Experience as a technical escalation point for complex system issues.Experience supporting Tier 1 ERP systems.Experience managing incident response, service requests, and change management.Familiarity with ITSM processes and tools like Track-It.Experience with SOX controls and security policies.Ability to work independently and lead teams.Experience participating in on-call rotations.Working knowledge of tools such as Powertech, Robot, and Mimix.

Job Requirement:

Bachelor's degree in Computer Science, Information Technology, or related field.Equivalent experience may be considered.Relevant certifications (IBM Power i, ITIL) preferred.