IT Operations Technician

We're currently seeking a IT Operations Technician to join our Headquarters team!

The IT Operations Technician is responsible for the hands-on technical and logistical operations that support IT hardware lifecycle management. This role manages warehouse operations, device staging and configuration, quality assurance testing, and fulfillment/shipping of IT equipment to internal customers and field locations. The position combines technical proficiency in device imaging, basic networking configuration, and hardware troubleshooting with operational excellence in inventory control, shipment coordination, and vendor receiving.

What You Will Do:

Device Configuration & Technical Staging

Perform imaging, software installation, and configuration of PCs, tablets, and mobile devices using company-approved standards and deployment tools (Reflect, Tanium)Stage and configure point-of-sale hardware, servers, and specialized equipment according to site-specific requirementsConduct quality assurance (QA) testing on all configured equipment prior to shipment to validate functionality, network connectivity, and security complianceUpdate BIOS/firmware, apply security patches, and ensure endpoint compliance with company security policiesTroubleshoot basic hardware and configuration issues, escalating complex problems to IT Support or Infrastructure teams as needed

ITAM Practices & Documentation

Maintain accurate asset records and related platforms with real-time updates to asset status, location, configuration, and ownershipApply asset tags, record serial numbers, MAC addresses, and device-specific identifiers during receiving and staging processesDocument configuration settings, firmware versions, and deployment specifications for audit and troubleshooting purposesParticipate in asset lifecycle workflows including procurement receiving, deployment tracking, RMA coordination, and retirement/disposal activitiesSupport compliance documentation requirements including data sanitization certificates, disposal records, and audit evidenceFlag data quality issues, missing information, or discrepancies to IT Asset Management Specialist and Sr. Manager

Warehouse & Inventory Management

Maintain organized warehouse storage areas with clear labeling, location tracking, and organization standardsReceive and inspect inbound shipments from vendors, verify contents against purchase orders, and resolve discrepanciesConduct regular cycle counts and physical audits to ensure inventory accuracy across all asset classesManage spare parts inventory and coordinate allocation for break/fix and deployment activitiesCoordinate vendor RMAs, track return shipments, and ensure warranty replacements are received and processedMaintain chain-of-custody documentation for high-value and sensitive equipment

Fulfillment & Shipment Coordination

Schedule and prepare outgoing shipments to remote employees, field locations, and stores based on deployment timelines and project schedulesPackage equipment securely with appropriate protection, verify shipping labels and documentation for accuracy, and coordinate pickupsTrack shipment progress, proactively communicate delays, and resolve delivery issues with carriersCoordinate with third-party vendors to ensure orders are fulfilled, configured correctly, and delivered on scheduleAssemble user-specific equipment kits and support onboarding/offboarding provisioning activitiesMaintain records of shipped items including tracking numbers, delivery confirmations, and recipient sign-offs

Cross-Functional Collaboration & Process Improvement

Collaborate with IT Support, Field Technicians, System Admins, and ITAM teams to align staging priorities, resolve equipment issues, and meet deployment deadlinesCommunicate equipment status, availability, and potential delays to stakeholders and project ownersIdentify opportunities for process improvement in staging workflows, configuration automation, inventory accuracy, or shipping efficiencyParticipate in team meetings and contribute to documentation of standard operating proceduresSupport ad-hoc projects including hardware refresh initiatives, emergency deployments, and equipment audits

How You Will Shine:

High school diploma or equivalent; associate degree preferred2-3 years in IT preferred, shipping, logistics, or warehouse coordinationHands on technical ability to configure PCs, networking equipment, and servers prior to shipmentWorking knowledge of imaging tools, basic networking (DHCP, DNS, VLANs), BIOS settings, and OS preparationFamiliarity with ITIL, ITOM, and ITAM principlesSkilled in shipping platforms, inventory systems, and Excel for tracking and reportingAbility to troubleshoot basic devices, configuration, or connectivity issues before deploymentStrong communication skills with a service-oriented mindsetExcellent organization, time management, and documentation skillsAbility to follow and maintain SOPs for configuration, staging, and shipping workflows