IT Operations Specialist
Onsite in Scottsdale, AZ | 5 days in office
Shift: 11:00 PM - 7:30 AM; at least one weekend day included
Role Overview:
We re looking for a hands-on IT Operations Specialist to support our Technical Operations (TechOps) function within a real-time Fusion Center environment in Scottsdale, AZ. The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows. This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations.
Core Focus Areas:
Shadowing and documenting live operational workflows, dependencies, and system interactions
Mapping technical processes and identifying bottlenecks or inefficiencies
Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows
Drafting clear process documentation and improvement recommendations
Communicating findings to both technical and non-technical stakeholders
Key Requirements:
Strong technical documentation and analytical capability
Excellent communication and interpersonal skills
Prior hands-on experience in at least two of the following:
Windows workstation support
Real-time operations or command-center environments
TCP/IP networking or systems administration
Web application or infrastructure troubleshooting
Preferred Background:
Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment
Familiarity with monitoring tools, cloud diagnostics, or automation platforms
Comfortable collaborating with DevOps / Infrastructure teams
7+ years of relevant technical experience
Environment & Requirements:
On-site role in Scottsdale, AZ (secure facility; background check required)
Fast-paced, mission-critical operations center supporting real-time systems