IT Operations Specialist

This role is based on-site in the Spring Valley area of Southwest Las Vegas and is instrumental in capturing, analyzing, and documenting key operational workflows and dependencies. We are seeking a highly motivated and detail-oriented IT Operations Specialist to support our Technical Operations team within a dynamic and fast-paced Fusion Center environment.

JOB TITLE: IT Operations Specialist
LOCATION: Las Vegas, NV
PAY RANGE: $43.00 - $53.57/hr
DURATION: 6 Month Contract

Overview:
We are seeking a highly motivated and detail-oriented IT Operations Specialist to support our Technical Operations team within a dynamic and fast-paced Fusion Center environment. This role is based on-site in the Spring Valley area of Southwest Las Vegas and is instrumental in capturing, analyzing, and documenting key operational workflows and dependencies.

Key Responsibilities:

• Shadow multiple operations team members to observe day-to-day workflows and system interactions

• Document processes, dependencies, bottlenecks, and pain points in current technical operations

• Work closely with cross-functional teams to gather data and insights on end-to-end technical workflows

• Assist in developing process improvement recommendations and operational documentation

• Provide technical feedback and support where appropriate, aligning with operational goals

• Communicate findings effectively to both technical and non-technical stakeholders

Required Qualifications:

• Strong analytical and documentation skills

• Excellent communication and interpersonal skills

• Ability to work independently and collaboratively in an on-site, high-security environment

• Prior experience in at least two of the following technical domains:

  • Real-time technical operations

  • Advanced TCP/IP networking

  • Cellular networks

  • AWS cloud computing

  • Kubernetes

  • Windows workstation support

Preferred Qualifications:

• Experience in an operations center, NOC/SOC, or similar real-time support setting

• Familiarity with network monitoring tools, cloud-based diagnostics, or infrastructure automation

• Experience interacting with DevOps or Infrastructure teams in a production environment

• 5+ years of experience

Work Environment:

• This position is on-site at a secure facility in the Spring Valley area of Southwest Las Vegas

• Must be able to pass background screening and comply with facility access requirements

BENEFITS SUMMARY:
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.