IT Operations Specialist

Perform break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs. Required Skills of the IT Operations Specialist: 2+ years of help desk or IT support experience in addition to completed Bachelor's Degree.

SYTEMTEC is seeking an IT Operations Specialist for a high-profile Contract to Hire opportunity in Columbia, SC. The position requires full onsite work Monday-Friday in Columbia, SC. This position will require at least 2 years of professional, hands-on experience in IT/deskside support with a completed Bachelor's Degree. Equivalent years of experience may substitute for a completed degree. 

Required Skills of the IT Operations Specialist: 

• 2+ years of help desk or IT support experience in addition to completed Bachelor's Degree
• Excellent communication including verbal, written, and documentation skills 
• Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices

Responsibilities of the IT Operations Specialist: 

• Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Produce high-touch support with a focus on first-response resolution and white glove service. 
• Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
• Process account setup, password resets, and access requests in line with agency policies and security standards.
• Perform break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.
• Maintain IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement