IT Operations & ServiceNow Intern

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

We are seeking a motivated and detail-oriented IT Operations & ServiceNow Intern to join our team for a dynamic internship experience split between two critical areas: Service Mapping within the ServiceNow team and Operations Readiness & Change Management. This internship offers a unique opportunity to gain hands-on experience in IT service management, process documentation, and data visualization while contributing to real-world projects that support enterprise IT operations.

Responsibilities

Phase 1: Service Mapping (ServiceNow Team)

• Manually associate servers with applications in the Configuration Management Database (CMDB).
• Collaborate with the IT Operations Center team to link partners with applications for automated impact assessments.
• Assist in mapping maintenance and hardware assets within the Hardware Asset Management module.
• Ensure accuracy and completeness of service mapping data to support operational visibility and incident response.

Phase 2: IRM / Operations Readiness / Change Management

• Document internal and customer-facing processes for the change management team.
• Develop and refine templates for team use and assist in drafting patching change documentation.
• Create a formal project close-out process and communicate updates to PMs and technical leads.
• Build and maintain an Operations Readiness Dashboard using Power BI.
• Test and validate job aids against ServiceNow change workflows in QA environments.

Assist in updating and enhancing Change Management Knowledge Base Articles (KBAs) in ServiceNow

Qualifications

• Currently a junior or rising senior enrolled at a local Atlanta University (e.g., Georgia State University, University of Georgia, Kennesaw State University), pursuing a Bachelors degree in Management Information Systems, Computer Information Systems or a related field. We're looking for driven individuals ready to tackle real-world challenges;

• 3.0 GPA and above;

• Students expected to graduate in December 2027 or May 2028

• The ability to manage multiple priorities while balancing school, work, and personal

• Microsoft Office Tools experience (Word, Excel, PowerPoint)

• Excellent verbal and written communication skills

• Proactive attitude with a passion for deal-making

• Can-do attitude; energetic, passionate and driven

• Ability to work in a fast-paced environment

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

• Currently a junior or rising senior enrolled at a local Atlanta University (e.g., Georgia State University, University of Georgia, Kennesaw State University), pursuing a Bachelors degree in Management Information Systems, Computer Information Systems or a related field. We're looking for driven individuals ready to tackle real-world challenges;

• 3.0 GPA and above;

• Students expected to graduate in December 2027 or May 2028

• The ability to manage multiple priorities while balancing school, work, and personal

• Microsoft Office Tools experience (Word, Excel, PowerPoint)

• Excellent verbal and written communication skills

• Proactive attitude with a passion for deal-making

• Can-do attitude; energetic, passionate and driven

• Ability to work in a fast-paced environment

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

Phase 1: Service Mapping (ServiceNow Team)

• Manually associate servers with applications in the Configuration Management Database (CMDB).
• Collaborate with the IT Operations Center team to link partners with applications for automated impact assessments.
• Assist in mapping maintenance and hardware assets within the Hardware Asset Management module.
• Ensure accuracy and completeness of service mapping data to support operational visibility and incident response.

Phase 2: IRM / Operations Readiness / Change Management

• Document internal and customer-facing processes for the change management team.
• Develop and refine templates for team use and assist in drafting patching change documentation.
• Create a formal project close-out process and communicate updates to PMs and technical leads.
• Build and maintain an Operations Readiness Dashboard using Power BI.
• Test and validate job aids against ServiceNow change workflows in QA environments.

Assist in updating and enhancing Change Management Knowledge Base Articles (KBAs) in ServiceNow