IT Operations Service Management, Senior Advisor

Join the Clean Energy Revolution

Become an IT Operations Service Management, Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll be responsible for providing application services to meet SCE business needs in the Transmission and Distribution (T&D) Grid Resiliency portfolio. You will have a key role in supporting our PSPS, Vegetation Management and Inspections applications, and will partner and effectively collaborate with the business and other operational towers within IT (like Infrastructure, Security, and Service Integration) to ensure operational efficiency.

You will provide oversight and strategic direction to the Manage Service Provider (MSP) to ensure efficient service delivery to T&D business users and to manage the day-to-day responsibilities to support and maintain applications in T&D; Follow up on application services and problem escalations, partner with architects, and drive service excellence for our T&D Grid Resilience applications; Ensure customer satisfaction throughout the application service process and communicate and coordinate with business and other IT teams and leadership to ensure appropriate integration of operational activities.

Day to Day Activities:

• Ensures that ITSM key metrics are effectively able to measure processes in terms of Compliance, Quality, Performance and Value.
• Ensuring coordination and quality assurance of cross-functional capabilities.
• Measuring performance and driving continuous improvements in service management.
• Implementation, management and improvement of service management processes.
• Ensuring that governance, legal and financial interests are met in continuous operations.
• Executes IT service management framework, governance processes, policies, standards and procedures to deliver quality IT services and improve execution effectiveness.
• Strategizes to drive efficiency within existing processes.
• Works with stakeholders to communicate vision, benefits and customer deliverables.

As an IT Operations Service Management, Senior Advisor your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Monitors the availability and quality of IT services, typically across sites or infrastructure components or application landscapes to provide the best possible user experience to end-users.
• Provides operational updates to IT leaders who provide business demand and funding.
• Manages data recovery services and business continuity planning in cooperation with key users and local operations sta.
• Oversees the formal communication process to report on status of planned and unplanned outage notications for critical systems and applications.
• Drives the procurement, installation, and life-cycle maintenance of software for operations.
• Observes and is accountable for data backups in oces to ensure business continuity in the event of a disaster or hardware failure and ensure that they are completed on a regular basis.
• Reviews application performance issues, and alerts emergency resources when a problem occurs.
• Establishes and maintains ongoing relationships with other teams and business areas to facilitate cross functional problem resolution and process improvements.
• Carries out the documentation and implementation of SOPs, policies, and guidelines.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, nancial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, condential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Ten or more years of experience as an IT Administrator.
• Experience in monitoring the availability and quality of IT services, typically across sites, infrastructure components or application landscapes.

Preferred Qualifications

• Bachelor's degree in information technology or equivalent years of job experience
• Knowledge of Information Technology Infrastructure Library (ITIL) practices, processes, and principles.
• Experience of working in IT Operations in a managed services environment.
• Prior T&D experience and/or knowledge in electric utility industry.
• Understands the agile workflow process and ensures business requirement and technical requirements are clearly documented and aligned.
• Experience in working with operating modes (Agile, DevOps, Waterfall, Product Lines, Value Streams, and SOX compliance) required to carry out operational initiatives, break fixes and enhancements.
• Technical experience in application development & maintenance, Integration systems, databases, and job scheduling environment.
• Service and Performance management experience, with emphasis on operational responsibility of multiple applications and database environments.
• Good understanding of applications such as ArcGIS, AutoCAD Map3D, SalesForce, Palantir, and their related Interfaces, and databases HANA, Oracle, SQL.
• Incident Management, Problem Management, Vendor Management.
• Ability to communicate and build relationships outside IT.
• Strong full-stack fundamentals with depth in data platforms.
• Software engineering experience.
• Proficiency in Python including frameworks like PySpark or Polars.
• Understanding of data pipeline architecture.
• Experience with Foundry Pipeline Builder, Code Repositories, or Data Connection.
• Willingness and ability to participate in on call rotation, including occasional off hours response.

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• The primary work location for this position is Rosemead, CA (GO2). However, the successful candidate may also be asked to work for an extended amount of time at (alternate work location).
• Position will require up to 60% traveling and being out in the field throughout the SCE service territory.
• This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation. Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.
• Relocation may apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.