IT Operations Manager

Overview:

Intrax is a company devoted to promoting intercultural exchange and providing opportunities for foreign nationals to experience American culture. Intrax has operations in more than 100 countries worldwide and offers diverse educational and cultural programs.

Position Summary:

The IT Operations Manager delivers secure, reliable infrastructure and customer-focused support for 500+ employees across HQ, U.S. sites, and overseas offices. The role requires strong Google Workspace and Microsoft 365 administration across email, collaboration, identity, access, and productivity tools, while leading daily IT operations, vendor and asset management, and process improvement.

Duties and Responsibilities:

Objectives

• Maintain core IT infrastructure: security tools, applications, network, servers, email, identity management and directory services, endpoint management, software, and laptops.
• Lead help desk, onboarding, offboarding, and user support.
• Network/security: Microsoft AD, SharePoint, OpenVPN, AWS, Cisco Meraki, Windows/Linux servers, VM/VPC, Proofpoint, Webroot, MDM (Intune, JumpCloud), and Huntress.
• Communications: Google Workspace, Microsoft 365, and Talkdesk.
• Help desk: Zoho Desk or similar
• Cloud: GCP, AWS
• Analyze needs, processes, and tools to reduce risk and improve productivity, efficiency, and accuracy.
• Prepare cost-benefit analyses, manage vendors, train employees, troubleshoot issues, and provide support.
• Oversee disaster recovery planning, maintain data backups, fault tolerance, and redundancy in systems
• Own roadmap, budget forecasts, actuals, and spend allocations.
• Hire, manage, and develop IT talent; oversee program expenses and administration.

Required Experience:

• Bachelor's degree or equivalent experience in IT, computer science, or related field.
• 10+ years of IT experience, including 2+ years in IT management.

Knowledge, Skills, and Attributes:

• Google Workspace administration: Gmail, Drive, Calendar, Groups, provisioning, access controls, and security settings.
• Microsoft 365 administration: Exchange, SharePoint, Teams, OneDrive, licensing, identity management, and endpoint integration.
• Strong people-leadership skills, communication, and interpersonal skills, effective program coordination skills, and ability to multi-task
• Willingness to be on-call during weekends and evenings when necessary

Pay Range:

$125,000 - $135,000 annually, based on experience.

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.

Intrax is an Equal Opportunity Employer, and we are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We celebrate diversity and are dedicated to fostering an environment where everyone feels valued and respected.