IT Operations Manager

Arc Institute

Palo Alto, CA

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JOB DETAILS

SALARY

$157,500–$195,500 Per Year

SKILLS

Alzheimer's, Amazon Web Services (AWS), Application Integration, Artificial Intelligence (AI), Atlassian JIRA, Best Practices, Biology, Change Control, Cisco Network Systems, Clinical Trial, Cloud Computing, CompTIA - Computing Technology Industry Association, Computer Science, Computer Systems, Configuration Management, Data Recovery, Disease, Document Management, Documentation Standards, Drug Development, Funding, GCP (Good Clinical Practices), Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Infrastructure as a Service (IaaS), Knowledge Base, Machine Tool, Mentoring, Metrics, Microsoft Windows Azure, Multiplatform/Cross-Platform, Nonprofit, Operational Support, Operations, Operations Management, People Management, Performance Analysis, Policy Development, Problem Solving Skills, Process Improvement, Risk, Risk Analysis, Scientific Research, Security Assertion Markup Language (SAML), Service Delivery, ServiceNow, Staff Development, Strategic Planning, Systems Administration/Management, Team Lead/Manager, Team Player, Technical Leadership, Technical Operations, Technical Strategy, Technical Support, Technical Writing, Vendor/Supplier Management, Wide Area Network (WAN)

LOCATION

Palo Alto, CA

POSTED

4 days ago

About Arc Institute

Arc Institute is an independent nonprofit research organization at the interface of artificial intelligence and biology, working to accelerate scientific progress and understand the root causes of complex diseases. Founded in 2021 and based in Palo Alto,Arc partners with Stanford University, UC Berkeley, and UC San Francisco.

Unlike academia, our scientists have long-term funding and industry-like resources. Unlike industry, they're free to pursue high-risk, long-term research without commercial pressures. Arc's Technology Centers and CoreInvestigator labs work side by side, integrating experimental and computational biology under one roof to tackle problems neither could solve alone.

Our two Institute Initiatives reflect this model in action:

Virtual Cell Initiative: Building a full-stack virtual cell model to identify disease mechanisms and nominate drug targets, accelerating the path from biological insight to clinical trials.
Alzheimer's Disease Initiative: Mapping the genes, pathways, and environmental factors behind Alzheimer's disease to develop drug candidates that address root causes.

More than 300 Arconauts work together at our Palo Alto headquarters, backed by substantial long-term philanthropic funding.

About the position

The IT Operations Manager is a technical and operational leader responsible for the day-to-day reliability, performance, and scalability of Arc's technology systems. This role serves as a key escalation point for infrastructure issues and the helpdesk, and a hands-on operator across our core platforms. The ideal candidate brings deep systems expertise across on-premises and cloud infrastructure, a service-delivery mindset, and the ability to help drive the organization forward. This position is full-time onsite (5 days a week).

About you

You love working in a technical environment that is constantly evolving, growing and pushing towards the betterment of scientific research.
You have a strong technical foundation, want to always be learning and to help shape a strong operational support team.
You align your team's work with organizational goals and contribute to broader IT strategy.

In this position you will

Oversee the daily operations of the IT department and ensure that systems and networks are running smoothly
Lead IT support teams to ensure consistent, high-quality service delivery to Arc
Help foster a collaborative, solutions-oriented culture within the team and to the greater organization
Define and monitor service level targets; review ticket queues, escalation trends, and resolution metrics to identify systemic gaps
Serve as a technical resource for IT team -fielding escalations, providing guidance, and enabling the team to resolve issues more effectively
Manage operational technology vendors and service providers to ensure that Arc's technology needs are met
Assist IT Leadership in the development of departmental and technology strategies across Arc' tech stack, measure upon the effectiveness of these strategies
Actively invest in the growth and development of team members by sharing knowledge, providing mentorship, and creating space for others to take on meaningful work
Drive continual service improvement by identifying recurring issues, proposing process or tooling changes, and ensuring knowledge base content stays current
Collaborate with the team to align helpdesk operations with ITSM best practices
Monitor system performance, availability, and capacity across the stack; proactively identify risks and drive remediation before issues impact researchers or staff
Oversee configuration management, change control, and documentation standards across managed systems

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
10+ years of progressive IT infrastructure and systems administration experience in a technical operations or senior engineering role
2+ years of experience in managing direct reports
Experience overseeing or directly supporting a helpdesk or service delivery function
Hands-on expertise with systems administration, design and troubleshooting
Practical experience with Google Workspace or MS365 at an organizational scale, including user management, domain configuration, and application integrations
Working knowledge of hyperscaler environments (AWS, Azure, GCP, etc.) at the administration and engineering level
Familiarity with the design and build of backup and recovery platforms
Ability to produce clear technical documentation and maintain active repositories and knowledge bases
Ability to work onsite 5 days a week

Preferred Qualifications

Experience in managing teams or supporting large scale projects to deliver high output results
Familiarity with ITSM platforms (ServiceNow, Freshservice, Jira)
Experience in the creation of and execution of IT Strategy initiatives as well as the ability to report on the effectiveness of those strategies
Experience supporting HPC or research computing environments
Experience with observability tooling for enterprise monitoring and reporting
Knowledge of SD-WAN or private interconnect technologies
Experience with Okta, including SAML, SCIM and policy administration
Relevant certifications (e.g., AWS, Cisco, Google Cloud, Okta, CompTIA, ITIL) are a plus

The base salary range for this position is $157,500 to $195,500. These amounts reflect the range of base salary that the Institute reasonably would expect to pay a new hire or internal candidate for this position. The actual base compensation paid to any individual for this position may vary depending on factors such as experience, market conditions, education/training, skill level, and whether the compensation is internally equitable, and does not include bonuses, commissions, differential pay, other forms of compensation, or benefits. This position is also eligible to receive an annual discretionary bonus, with the amount dependent on individual and institute performance factors.

IT Operations Manager

Arc Institute

Palo Alto, CA

About the Company

Arc Institute

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