IT Operations Manager

Position: IT Operations Manager

Location: Louisville, KY - Travel required – estimated at approximately 10-15% (local and domestic).This will be an onsite position working at our Louisville HQ. Hybrid schedule may be permitted at the discretion of employee’s supervisor.

Shift: Primarily 1st, Full-time, Monday through Friday, estimated to average 45 to 50 hours per week, will require occasional after-hours support for project demands

Does the opportunity to be part of a rapidly growing company in the IT services industry pique your interest? We are looking for an experienced IT professional to join our team.

Mission: This role will have responsibility for managing the day-to-day functions of the IT team and guiding the team to meeting SLA timeframes. This role will prioritize the company’s IT system integrity and drive project completion.

Responsibilities include but are not limited to:

 

 

•             Experience: 5+ years total experience in IT with 2 years minimum in system administration.

•             Education: A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required.

•             Certifications: Manufacturer certifications preferred: AWS, Cisco, Dell-EMC, Microsoft, VMWare, Veeam, CISSP, Dynatrace, Palo Alto

•             Operating Systems: Deep knowledge of Windows Server and familiarity with Linux

•             Cloud Computing: Deep knowledge with AWS and Microsoft Azure.

•             Scripting & Automation: Proficiency in languages such as PowerShell, Power Automate, Python, or Bash to automate repetitive tasks.

•             Networking: Deep knowledge of LAN/WAN, routing, switching, and firewalls.

•             Software: Deep knowledge of all standard business software including O365 features and licensing.

•             Virtualization: Working knowledge of VMWare and Hyper-V.

•             Email Security: Familiarity with SPF, DKIM, and DMARC.

•             Backups: Working knowledge of different types of backups.

•             IP Phone Support: Working knowledge of Cisco UCM, Unity and Expressway.

•             ISO 9001:2015 training within 90 days of hire.

 

 

Achievement Orientation 

Customer Service Orientation

Concern for order, quality, and accuracy

Initiative

Teamwork/Cooperation

Analytical Thinking  

Technical/Professional Expertise

Leadership

Positive Attitude

Communication

Organizational Skills

 

Physical Requirements:

Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available. Should be able to lift up to 50 lbs. without assistance.

Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse and keyboard.

Benefits: Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Long-term and Short-term Disability Insurance, 401k Plan, Paid Vacation Days, Paid Sick Days, Paid Holidays

Other Benefits: Dog-friendly corporate office, wellness incentives, referral bonuses

Screening Requirements: Background Check, Drug Testing