IT Operations Manager

Role Overview

Frontera is hiring an IT Operations Manager to run day-to-day IT operations across our business and clinical teams. This is a management role, not a hands-on technical seat: you'll own an outsourced MSP relationship and junior IT staff, not the tickets and infrastructure work itself.

We need someone who can be the coordinating layer across vendors, staff, and stakeholders - communication and project management matter here as much as technical depth. 

What You'll Own

• Manage an outsourced MSP relationship and junior IT staff, overseeing their work rather than personally fielding tickets day to day
• Support IT operations across multiple company sites, keeping standards and service consistent wherever the business operates
• Oversee infrastructure basics (hardware, software, networks) at an operational level, holding vendors and staff accountable for reliability and uptime
• Manage core enterprise applications (Google Workspace, CRM, CentralReach, etc.) and keep them running smoothly day to day
• Ensure end-user support runs smoothly through your team or vendor, stepping in on escalations rather than being first line
• Oversee laptop and device provisioning for clinic and staff use
• Lead IT operational projects — rollouts, vendor transitions, site setups — on time and within budget
• Build working relationships across business and clinical teams, communicating clearly with technical and non-technical audiences alike

Qualifications

• 5-8 years of IT operations experience, including managing an outsourced MSP relationship or vendor + junior staff — not just personally working the ticket queue
• Experience operating IT across more than one company site or location, with a clear approach to keeping standards consistent across them
• Track record of leading IT projects (rollouts, vendor transitions, migrations) end to end, on time and on budget
• Comfortable managing outcomes through a vendor or team rather than doing the technical work yourself

Preferred

• Has supported IT at a company shipping both hardware and software
• Healthcare or another regulated-industry environment
• Startup or fast-growth company experience, where you had to build process without much existing infrastructure