| Location | Port Allen, LA |
| Salary | $22–$27 Per Hour |
Recruiting contact
Contact us directly if you have any questions about this open job position
Contact us
Your skills
Your tasks
Full-time onsite technical support for desktops, laptops, network-connected equipment, telephony, printers, scanners, and mobile devices.
Troubleshoot Windows 10/11, Microsoft 365, Active Directory, Microsoft Office, SharePoint, OneDrive, Exchange, and related workplace technologies.
Perform device imaging, patching, pre-staging, deployment, and hardware refresh activities using SCCM or similar endpoint-management tools.
Support hardware installations, user data backups, desktop and laptop replacements, equipment moves, and walk-in IT support.
Provide support for audiovisual and video-conferencing equipment, as well as Android and iOS devices.
Manage incidents and service requests through ServiceNow or a comparable ticketing platform.
Document troubleshooting activities, resolutions, and asset information accurately.
Prioritize requests and meet established SLA and service-quality targets.
Communicate effectively with both technical and non-technical users.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Your benefits