| Location | Baltimore, MD |
Your skills\n\n Entry-level experience or up to 2 years in IT support, help desk, or desktop support\n Basic knowledge of Windows OS, Microsoft Office, and end-user systems\n Familiarity with ticketing systems and remote support tools preferred\n Valid driver's license and willingness to travel between client sites\n Understanding of basic hardware components and peripherals\n Ability to follow processes, document work, and learn quickly\n Strong communication skills and customer service mindset\n This role is an Hourly Non- Exempt position with a targeted salary range of $48,000.00 \u2013 $52,000.00 USD, based on experience and skillsets.\n \nYour tasks\n \nThe Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications. This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments.\n \nThe technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment.\n \nBe part of us\n \nHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile \u2013 we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.\n\n