Highlights
The engineer helps turn AI products into reliable enterprise services by supporting access, integrations, automation, monitoring, documentation, security controls, governance requirements, and day-to day technical operations. Position Summary The AI Platform Engineer is a hands-on technical position responsible for configuring, administering, integrating, operating, and supporting enterprise Artificial Intelligence (AI) platforms and related services.
Numbers & Facts
| Location | Montgomery, AL |
| Job Type | Temporary, Contractor, Full-time |
| Industry | Computer/IT Services |
| Salary | $38.97–$43.91 Per Hour |
| Company Size | 1 to 9 employees |
| Year Founded | 2016 |
| Website | https://www.shglobalsolutions.com |
Description
Job Description
Title: IT - IT - OIT - AI Platform Engineer
Duration: 6 months Contract
Location: 100 N Union Street, Montgomery, AL - 100% Onsite
Ideal Candidate Profile:
Position Summary
Position Description
Primary Responsibilities
Minimum Qualifications
Preferred Qualifications
Knowledge, Skills, and Abilities
Title: IT - IT - OIT - AI Platform Engineer
Duration: 6 months Contract
Location: 100 N Union Street, Montgomery, AL - 100% Onsite
Ideal Candidate Profile:
- An early-career to mid-level engineer with strong cloud, SaaS, systems, application, automation, or platform administration fundamentals who has practical exposure to modern AI services and wants to work hands-on across multiple enterprise AI platforms.
Position Summary
- The AI Platform Engineer is a hands-on technical position responsible for configuring, administering, integrating, operating, and supporting enterprise Artificial Intelligence (AI) platforms and related services.
- The position will initially work across OpenAI/ChatGPT, Microsoft Copilot, and Google Gemini capabilities, with responsibilities expanding as additional AI platforms are adopted.
- The engineer helps turn AI products into reliable enterprise services by supporting access, integrations, automation, monitoring, documentation, security controls, governance requirements, and day-to day technical operations.
- This is not primarily a consulting, data-science, or custom model-training role; it is an enterprise platform engineering and service-support role
Position Description
Primary Responsibilities
- Administer and support enterprise AI platforms, initially including OpenAI/ChatGPT, Microsoft Copilot, and Google Gemini.
- Configure platform settings, environments, tenants/workspaces, user and group access, permissions, roles, service controls, and approved feature availability.
- Assist with implementation of APIs, connectors, agents, automation, plugins/extensions, knowledge sources, and integrations between AI platforms and enterprise systems.
- Support identity and access requirements including role-based access, service identities, OAuth/OIDC or SAML-based integrations, and least-privilege access patterns as applicable.
- Troubleshoot platform, configuration, authentication, authorization, integration, data-access, performance, and service availability issues.
- Monitor service health, utilization, licensing, consumption, logs, alerts, platform changes, and operational metrics; escalate and coordinate issues when needed.
- Assist with provisioning, modification, change, release, and retirement processes for AI services, agents, integrations, and related technical components.
- Maintain inventories of approved AI services, applications, agents, integrations, service accounts, knowledge sources, and technical dependencies.
- Implement approved security, privacy, data-protection, governance, records, and compliance requirements within supported AI platforms.
- Participate in technical reviews and testing of new AI use cases, platform features, models, agents, and service changes before broader deployment.
- Create and maintain technical documentation, configuration records, support procedures, runbooks, knowledge articles, and operational standards.
- Provide Tier 2/Tier 3 support for AI-related incidents and service requests and coordinate with vendors or internal teams for escalation.
- Develop scripts, workflows, or lightweight automation using PowerShell, Python, APIs, or comparable tools to improve repeatability and supportability.
- Work collaboratively with cybersecurity, cloud/infrastructure, identity, application, data, service-management, legal/compliance, and business teams
Minimum Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, or a related technical discipline, or an equivalent combination of education and relevant professional experience.
- Approximately 2 - 4 years of professional experience in cloud, systems, platform, application, DevOps, automation, enterprise SaaS administration, technical support, or a closely related engineering discipline.
- At least one year of meaningful exposure to AI, intelligent automation, generative AI, or AI-enabled enterprise platforms; equivalent hands-on project experience may be considered.
- Hands-on experience with at least one major AI ecosystem and the ability to learn and support additional platforms.
- Working knowledge of APIs, identity/access concepts, cloud/SaaS administration, troubleshooting, change management, and technical documentation.
- Ability to work in a service-oriented environment and support both technical teams and end users while maintaining appropriate security and governance controls.
Preferred Qualifications
- Experience with OpenAI/ChatGPT Enterprise or Business, OpenAI APIs, Microsoft Copilot/Copilot Studio/Azure AI services, or Google Gemini/Vertex AI/Google Workspace.
- Experience supporting APIs, connectors, AI agents, retrieval-augmented generation (RAG), enterprise search, knowledge grounding, or related integration patterns.
- Experience with PowerShell, Python, REST APIs, JSON, scripting, workflow automation, or low-code automation platforms.
- Experience with Microsoft Entra ID, Google identity, IAM/RBAC concepts, service principals/service accounts, secrets, permissions, or access reviews.
- Familiarity with enterprise security, privacy, data-loss prevention, records/data handling, responsible AI, and AI governance requirements.
- Experience using IT service management practices for incident, request, change, problem, knowledge, and service operations
Knowledge, Skills, and Abilities
- Ability to learn rapidly changing AI platforms and evaluate the operational impact of new features and models.
- Strong troubleshooting and root-cause analysis skills across cloud services, identity, APIs, integrations, and enterprise applications.
- Ability to translate policy or control requirements into practical configuration, support, and operating procedures.
- Clear technical writing and documentation skills with an emphasis on repeatability and supportability.
- Ability to manage multiple tasks, prioritize incidents and service requests, and communicate effectively with technical and nontechnical stakeholders.
About Company
SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:
● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems
● Professional program and project management services for large and complex projects
● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)
Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies. Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.