IT MANAGER/VETERAN SERVICES - 10202026-82045

Job Information

State of Tennessee Job Information

Opening Date/Time10/20/2026 12:00AM Central TimeClosing Date/Time11/02/2026 11:59PM Central TimeSalary (Monthly)$7,533.00 - $9,794.00Salary (Annually)$90,396.00 - $117,528.00Job TypeFull-TimeCity, State LocationNashville, TNDepartmentFinance and Administration

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, DAVIDSON COUNTY

This position is designed as Hybrid (In office and Remote).

This position requires a criminal background check and CJIS fingerprints. Therefore, you may be required to provide information about your criminal history to be considered for this position.

Qualifications

Education and Experience: Bachelor's degree and three years of IT experience, including one year in a supervisory role.

Substitution of Associate's Degree: An IT-specific associate's degree may substitute for the bachelor's degree.

Substitution of Experience for Education: Professional IT experience may substitute for education on a year-for-year basis up to two years.

Substitution of Graduate Coursework: Graduate IT coursework may substitute for up to two years of required experience.

Necessary Special Qualifications: None

Overview

The IT Manager supervises professional IT staff and manages IT projects and operations of moderate to large complexity. In alignment with STS strategy, this role partners with agency leadership to support strategic planning, policy implementation, and coordination of IT resources to meet organizational goals and compliance requirements.

Responsibilities

• Team Management: Direct and support IT staff including help desk technicians, network administrators, and system specialists, fostering collaboration and accountability.

• Operational Support: Ensure smooth operation of agency systems, networks, and end-user services, addressing technical issues promptly and efficiently.

• Coordinate application integrations and data exchange between agency systems, Microsoft Power Platform, Azure services, and third-party applications.

• Project Coordination: Assist in planning and executing technology initiatives such as upgrades, deployments, and software rollouts.

• System Monitoring: Oversee the monitoring, maintenance, and performance of hardware, software, and cloud-based services.

• Administer, maintain, and support the Microsoft Power Platform environment, including Power Apps, Power Automate, and related Microsoft 365 solutions.

• Design, develop, and maintain Power Apps, automated workflows, and Plumsail Forms to improve business processes and agency operations.

• Security Enforcement: Enforce cybersecurity practices and compliance standards in accordance with state IT policies and agency requirements.

• Support agency IT risk management efforts by participating in annual risk assessments, documenting technology risks, and tracking remediation activities.

• Support agency IT systems by ensuring regulatory compliance for each IT system and maintain the documentation that specifies that compliance where needed.

• Vendor & Contract Oversight: Coordinate vendor relationships and monitor service agreements for IT products and support.

• Coordinate third-party vendor governance activities, including vendor performance monitoring, documentation, and collaboration with STS to support enterprise vendor management practices.

• Inventory Management: Track IT assets and maintain accurate records of equipment, licenses, and software.

• User Support Services: Ensure quality user support through help desk oversight and training initiatives.

• Documentation & Reporting: Maintain up-to-date documentation for systems, procedures, and technical standards; provide reports to leadership as needed.

• Identify opportunities to modernize business processes through automation, low-code solutions, and emerging Microsoft technologies.

• Disaster Recovery Readiness: Support backup, recovery, and continuity operations to minimize downtime and protect critical services.

Competencies (KSA's)

Competencies:

• Decision Quality
• Manages Conflict
• Directs Work
• Organizational Savvy
• Builds Effective Teams

Knowledges:

• IT systems architecture and infrastructure management
• State and federal IT policy and compliance frameworks
• Personnel management and team development
• Strategic planning and budgeting
• Customer service and stakeholder engagement

Skills:

• IT project and resource management
• Contract negotiation and vendor management
• Policy development and enforcement
• Performance analysis and reporting
• Communication with technical and non-technical audiences

Abilities:

• Lead diverse IT teams
• Interpret regulations and apply IT governance standards
• Balance technical priorities with strategic goals
• Drive process improvement and innovation
• Make informed decisions under pressure

Tools & Equipment

• Computer
• Microsoft Office Suite
• ERP and Project Management Tools
• IT Service Management Systems
• Communication Devices

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

Agencies may allow an exception based on other factors.