IT Manager

Department

This position is within the Information Technology Services department.

Responsibilities

Manages day-to-day activities of the College of Arts & Sciences Information Technology Services group (CASITS). Providing IT support as part of CASITS, coordinating activities and assisting supported units within the College as needed with information and technology support activities. Coordinates workflow, provides direction, mentorship, and training to ensure high-quality services are delivered to units participating in the CASITS program.

Manages day-to-day activities of the College of Arts & Sciences Information Technology Services group (CASITS). Assesses workload, monitors productivity, and provides regular performance feedback to direct reports to ensure unit goals are met. Works with the Assistant Director to develop and implement appropriate operating processes and standards for the group. Participates in and may co-lead projects designed to enhance the service provided to CASITS-supported units. Works as part of the CoAS team to recommend, develop, and implement internal policies and procedures to achieve immediate and long-range goals.

Ensures proper function of information systems by installing, testing, and maintaining hardware, software, servers, and network infrastructure for units participating in CASITS program. Troubleshoots computer problems and provides assistance in the use of software applications. Works with departments on ordering computer equipment, software, and supplies.

Responsible for the coordination of technology-enhanced events for the College of Arts and Sciences. Planning of event scheduling, preparation, and testing of all technology, assignment of support staff, oversight of event setup, execution of all technology throughout the event, and post-production oversight of all information gathered during the event.

Serves as contact for website design and implementation for CASITS-supported units, ensuring compliance with current standards, software, and University and College policies. Oversee departmental computer labs in CASITS-supported units, including maintenance, upgrades, and configurations. Analyzes issues and develops solutions; researches and recommends technology resources. Provides audio/visual expertise, including setup, configuration, user support, and troubleshooting for classroom and instructional lab equipment within CASITS-supported units.

Implements and coordinates University security and technology policies for CASITS-supported units. Develops and maintains procedures and documentation in alignment with University expectations and deadlines. Provides training to CoAS technology support staff and assists with training faculty, staff, and students on policies and procedures. Collaborate with the supervisor to ensure technology solutions meet the Colleges needs and compliance requirements. Assists with other duties and projects as needed.

Qualifications

Bachelors degree in Information Technology, Computer Science, MIS, or other appropriate degree and four years experience or a high school diploma/equivalent and appropriate experience equal to eight years? (Note: post-high school education can substitute for experience at the equivalent rate.)

Preferred Qualifications

Knowledge of standard concepts, practices, and procedures for computer support.

Other Information

The College of Arts and Sciences IT Support Group serves a variety of departments, programs, and organizations. Our goal is to maximize customer satisfaction by providing rapid response, effective and accurate communication, attention to clients needs and requirements, thorough tracking of client requests, continued education in emerging technology trends, and reviewing, developing, and implementing more effective support methods

Helpful

Who is an ideal candidate for this position?

The ideal candidate will have the ability to work independently and as a team. The expectation is for a candidate to have a baseline of knowledge and understanding of IT related tasks and how to troubleshoot and resolve standard issues. The ideal candidate will also be willing to learn new skills and teach others.

What is a typical day in this position?

The typical day consists of review new and pending cases for updates, scheduling times to meet with faculty and staff to resolve issues and coordinating with other members of CASITS and other IT groups across campus for the completions of projects.

What can the selected candidate expect in the first 60-90 days?

This time will primarily consist of learning the Standard Operating Procedures for CASITS. You will become familiarized with our supported departments, programs, and organizations along with their specific needs. You will spend time shadowing other CASITS technicians on tasks and completing solo tasks.

University Information

One of the nations elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about Florida State University and our campuses.

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FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.