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IT - Manager, Provider Data

Mindlance

MASON, OH

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JOB DETAILS
SKILLS
Analysis Skills, Billing, Coaching, Communication Skills, Corporate Policies, Cross-Functional, Customer Support/Service, Healthcare, Information Technology & Information Systems, Leadership, Microsoft Excel, Multitasking, Onboarding, People Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Product Planning, Quality Monitoring, Team Lead/Manager, Team Player, Time Management, Writing Skills
LOCATION
MASON, OH
POSTED
1 day ago

GENERAL FUNCTION
The Billing Manager is responsible for directing the daily functions for the billing team, to include onboarding, coaching, quality monitoring, and productivity goals. Provides support to internal/external customers through effective day-to-day management of the team. Utilize knowledge and experience to exercise discretion and judgment to meet deadlines and resolve complex issues.

MAJOR DUTIES AND RESPONSIBILITIES
" Manage employees day-to-day activities, ensuring KPIs are met
" Responsible for monitoring, coaching, and reporting on staff productivity and accuracy.
" Establish and maintain managerial practices that drive a high level of motivation of associates in accordance with company policies, procedures, and department standards
" Coordinate communication to staff regarding new procedures, system enhancements, and process changes.
" Communicate goals and expectations to employees. Communicate status and progress toward achieving goals to team members.
" Identify client payment application issues and work to resolve the underlying issue
" Review, analyze and interpret reports to ensure appropriate adjustments are made to processes and critical information is communicated upward to management for continued success and improvement.

BASIC QUALIFICATIONS
" Bachelors or equivalent work experience
" 5+ years billing experience or related experience
" Strong customer service and communication skills, both oral and written
" Advanced Microsoft Excel skills
" Effective organizational and multi-tasking skills; ability to work well under pressure
" Experience leading a team, coaching and/or providing constructive feedback in a professional work environment
" Familiar with KPIs and Quality Monitoring concepts
" Strong problem solving and analytical skills

PREFERRED QUALIFICATIONS
" Experience leading people in teams or in cross-functional projects
" Healthcare experience
" Knowledge of Assignment plans, products and services

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

M

Mindlance

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