IT Manager POS and Field Technology

Our client runs a multi-location operation and is adding a hands-on technology leader to keep its site systems running and improve them over time. Be the escalation point for site technology issues: POS, payment devices, local networks, and the applications on-site managers use every day.

Field Technology Manager




Our client runs a multi-location operation and is adding a hands-on technology leader to keep its site systems running and improve them over time. This role sits between the IT team and the people who work at the locations. You'll lead a small support team and still get your hands dirty when a site is down.





What you'll work on

• Lead and develop a team of IT support staff. Set priorities, coach on troubleshooting, and keep response times tight.
• Be the escalation point for site technology issues: POS, payment devices, local networks, and the applications on-site managers use every day.
• Keep transaction data flowing cleanly from the locations to the back-office and reporting systems.
• Plan and run technology projects: new installs, hardware refreshes, software rollouts, and configuration changes.
• Own day-to-day relationships with technology providers and hold them to their commitments.
• Partner with operations leaders to find friction in daily workflows and fix it with better tools or configuration.
• Maintain security and PCI practices across site environments.
• Travel to locations for installations, site issues, and hands-on support.

What you bring

• 5+ years in IT supporting multi-site retail, hospitality, or service environments, with a heavy POS component.
• Deep familiarity with commercial POS platforms and the hardware, networking, and integrations behind them.
• Experience leading or mentoring technical support staff.
• Comfort managing vendors and troubleshooting across multiple parties.
• Working knowledge of payment processing and PCI requirements.
• The ability to juggle live support and project work without dropping either.
• Willingness to travel to company locations as needed.
• A degree in IT or computer science is preferred. Equivalent experience is fine.