IT Manager II - Enterprise Applications (AIM)

Posting expires: September 17, 2026

Salary range: $97,519 - $112,200

General Description and Classification Standards:

IT Managers ensure that the City of Atlanta's IT Enterprise Application are available, reliable, and that they meet city's business objectives.

IT Manager supports, manages, coaches, and encourages, enterprise applications staff. The Enterprise Applications Division Manager is responsible for the management of the citywide Enterprise applications and systems and administration, applications acquisition, implementation, and upgrade; standards compliance, business systems alignment with all citywide applications and systems including but not limited to Kronos, TCP, DocuSign, ServiceNow, Adobe Pro and Creative Cloud all apps and many others. IT Manager also oversees citywide Application infrastructure and data management, business intelligence and data analysis that provides quantitative and qualitative solutions to business problems. IT Manager provides direction, training, coordinates workflow and project assignments, serves as a resource for all staff assigned to Enterprise Applications.

Supervision Received:

Direction received is general and focuses more on long-term and short-term operating objectives, managerial effectiveness, and operating results. This level would be considered "middle" management.

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

1. Oversees enterprise application:

• Development and performance, integration, and interfacing of systems.
• Ensures high availability, security and accuracy of systems and data in accordance with generally accepted best practices and internal policies.

2. Effective project management including:

• Accurate scoping and definition for projects
• Assurance that enterprise Application division projects meet or exceed business goals set for projects.
• Vendor collaboration and management.
• Staff workload and resources management.
• Projects and tasks reporting.
• Proactive project risk management.
• Coordination with other divisions and units within AIM and user community.

3. Assigns, schedules, and oversees the daily activities of staff:

• Delegates appropriately to staff based on their job level, skills, and abilities.
• Promotes, implements, fosters an environment that proactively supports change and innovation.
• Reviews and analyzes team workload as a preliminary step before making decisions and assignments.
• Infuses a learning culture to drive continual improvement.
• Holds staff accountable, including giving them clear direction and defined objectives.
• Proactively engages employees in conversations about their performance.
• Delegates and empowers staff to meet project objectives and customer expectations and appropriately administer systems.
• Coordinates with AIM Management and HR on discipline and termination procedures.
• Develops training programs for each position in the division.

4. Manages enterprise applications projects and priorities as assigned by the AIM management through collaborating with other division managers:

• Reviews and develops projects and schedules that span divisions.
• Develops and maintains process, procedure, and policy as appropriate.
• Recommends strategic technology or business system changes to the CIO and to customer groups.
• Participates in developing short and long-term goals for the Information Technology Department.
• Manages and administers service level agreements with business clients.
• Shares responsibility for major processes such as change management, release management, and request management.
• Establishes and enforces technical standards such as database, server, desktop, development, and others.
• Ensures that customer service and communication with customers is a priority.

5. Recommends and manages assigned budget and any associated capital projects budgets. Monitors performance to budget and assures that city funds are managed carefully and transparently.

6. Manages and oversees the relationships between Enterprise Applications Team and business customers to ensure that IT goals are aligned, enhances, and the city's business strategy.

7. Accomplishes the selection, development, design, integration, and operation of enterprise applications and business software solutions across the city of Atlanta.

• Develops and administers consultant and vendor contracts, manages key vendor relationships, and coordinates other internal and external support relationships as assigned.
• Supports regional business goals through maintaining regional relationships on shared infrastructure, IT standards, shared procurements, etc. Creates, reviews, and enforces hardware, software, and application architecture standards.
• Documents work processes and procedures which are internal to the Division.
• Manages division applications portfolio and work plan.
• Develops and tests emergency management tools and processes.
• Develops and tests disaster recovery plans in conjunction with the other IT divisions and customers.
• Develops and analyzes strategies for mobility, cloud computing and applications support, and data analysis and presentation across systems. Oversees applications work for outside customers that the City of Atlanta contracts.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:

Comprehensive skills with database, application and system management and architecture, including traditional and web-based user interfaces, mobility, process and workflow management, reporting, and data analysis and excellent program management skills.

• Leadership competencies include clear written and oral communications, ability to deal with ambiguity and shifting priorities, managerial courage, team building, conflict management, business acumen, and display of vision and purpose. Ability to motivate and encourage staff, build teamwork, and foster a sense of accomplishment.

• Excellent interpersonal skills for establishing and maintaining effective working relationships with employees, other division staff, customers, and vendors.

• Comprehensive knowledge of data administration, relational database theory and design methods and comprehensive knowledge of data manipulation, definition, and control language concepts in support of extracting, transforming, analyzing, and reporting of application data. Working knowledge of PC operating systems, server operating systems, electronic storage and backup, data and voice communication, and networking. Includes high-level working knowledge of the domains of other divisions.

• Excellent organization, time management, problem solving and planning skills.

• Knowledge of the functions of City departments, standard City office operations and procedures, and interdepartmental working relationships.

• Ability and willingness to maintain the absolute confidentiality of all sensitive files and materials accessed, discussed, or observed while in the performance of duties.

• Knowledge of IT project management tools and techniques.

• Knowledge of budget and accounting skills for development and maintenance of division budget.

• Comprehensive skills with enterprise applications including design, architecture, implementation, and management using traditional and web-based applications, mobility, interfaces, and workflow tools and of best practices for enterprise applications development and management.

• Comprehensive skills in business intelligence, analytics and reporting, business analysis, enterprise systems integration and implementation, business process and workflow management and excellent project management skills.

Minimum Qualifications:

Education and Experience -

• Bachelor's degree in computer science, Information Technology, Business, Public Administration, or related degree and at least 5 years of progressively responsible work in enterprise applications, including at least 2 years of supervisory experience, or any combination thereof sufficient to demonstrate competence for this position.

Preferred Requirements -

Preferred enterprise applications management experience with demonstrable success, vendor management experience, and familiarity with the applications toolset in use at major local government agencies. Preferred skills include experience in enterprise application implementation, upgrading, managing, and supporting and modifying systems, and administration, business analysis and process improvement, application, business intelligence analytics and reporting and IT portfolio management experience.

Project Management Professional, Certified Scrum Master, Business Analytics Certification

Work Environment:

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with the job.

Lifting Requirements:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

It is the policy of the City of Atlanta ("COA") that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran's status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

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