IT Manager

This hands-on leadership role is responsible for overseeing IT support, infrastructure, systems administration, hardware, networking, asset management, and technology initiatives while providing leadership to a globally distributed IT team. Knowledge of IT operations, help desk management, systems administration, networking, hardware support, identity and access management, and IT asset lifecycle management.

IT Manager
Salary: $115,000-$130,000
Benefits: Healthcare Insurance, paid parental/maternity leave, unlimited PTO, 401k w/match, and employee wellness programs.
Job Type: Fulltime | Permanent | Remote

Position Summary:

We are seeking an experienced IT Manager to lead and manage day-to-day information technology operations in a fast-paced, remote environment. This hands-on leadership role is responsible for overseeing IT support, infrastructure, systems administration, hardware, networking, asset management, and technology initiatives while providing leadership to a globally distributed IT team. The ideal candidate combines strong technical expertise with practical leadership, takes ownership of issues through resolution, and can build a responsive, dependable IT function that supports business growth and operational excellence.

Key Responsibilities of the IT Manager:

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• Lead, coach, mentor, and develop members of the Information Technology team.
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• Oversee daily IT operations and ensure consistent, responsive support for employees.
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• Provide leadership across help desk operations, hardware, network infrastructure, systems, software, and IT asset management.
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• Establish and maintain IT service levels, processes, documentation, and operating standards.
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• Build strong relationships with business leaders, employees, technology partners, vendors, and stakeholders.
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• Provide technical and architectural leadership across systems and platforms.
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• Evaluate new systems, applications, tools, and technology solutions.
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• Assess solutions based on business needs, security, scalability, integration, cost, and long-term sustainability.
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• Lead technology projects, implementations, upgrades, and operational initiatives.
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• Manage and prioritize IT backlog, resources, and competing business priorities.
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• Partner with senior leadership to identify technology and reporting needs that support continuous improvement.
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• Develop business cases and recommendations for technology investments.
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• Monitor IT systems and services to identify risks, performance issues, and opportunities for improvement.
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• Support information security, access management, compliance, and technology governance initiatives.
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• Manage third-party technology vendors and service providers.
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• Present technical recommendations, project updates, risks, and solutions to both technical and non-technical audiences.
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Required Qualifications of the IT Manager:

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• Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline, or an equivalent combination of education and experience.
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• Minimum three years of experience in information technology, infrastructure, systems administration, IT operations, or a related field.
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• Experience leading, coaching, mentoring, or supervising technical resources.
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• Experience supporting and managing business technology environments.
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• Experience managing multiple projects, priorities, and operational responsibilities simultaneously.
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Preferred Qualifications of the IT Manager:

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• Experience supporting and managing Microsoft-based environments, including Azure, Active Directory, Microsoft 365, and SaaS applications.
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• Knowledge of IT operations, help desk management, systems administration, networking, hardware support, identity and access management, and IT asset lifecycle management.
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• Experience leading IT projects, managing vendors and technology solutions, and maintaining service performance standards.
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• Strong leadership, coaching, and mentoring skills with the ability to develop and guide technical teams.
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• Excellent communication skills, including the ability to translate technical concepts for non-technical audiences.
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• Strong customer-service mindset with proven analytical, troubleshooting, and problem-solving abilities.
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• Ability to effectively manage competing priorities, work in deadline-driven environments, and collaborate across departments.
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• Strong organizational skills, attention to detail, sense of ownership, and willingness to remain hands-on when needed.
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• Private equity-backed company experience is a plus.
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