IT Manager - Corporate

IT Leadership, Project Oversight & Department Alignment 

• Partner with IT leadership to oversee operations, strategy execution, project priorities, and department initiatives 

• Support planning, prioritization, decisions, and clear communication of risks, dependencies, and tradeoffs 

• Translate strategy into executable plans with defined scope, ownership, timelines, milestones, and success measures 

Team Management & Performance Leadership 

• Manage IT Operations team goals, performance, coaching, development, service quality, and operational outcomes 

• Establish, update, document, and enforce IT standards, policies, procedures, and best practices 

• Support workforce planning, skills development, succession planning, and team accountability with IT leadership 

• Resolve complex personnel, performance, operational, and service delivery issues 

• Model clear communication, constructive feedback, conflict resolution, and team engagement 

Infrastructure, Security, Documentation & Policy Oversight 

• Ensure systems are resilient, scalable, secure, documented, and aligned with business requirements 

• Lead improvements to IT documentation, standard operating procedures, and knowledge management practices 

• Oversee patching, vulnerability management, access controls, security monitoring, audits, and compliance support 

• Drive periodic review and modernization of IT policies, procedures, controls, and service standards 

• Support root cause analysis, remediation tracking, and continuous improvement of operational practices 

Disaster Recovery & Business Continuity 

• Ensure backup, replication, recovery, and continuity processes meet business requirements 

• Provide leadership during major outages, recovery events, and post-incident reviews 

Operational Support & Escalation 

• Provide escalation guidance for high-impact or complex issues 

• Support the Help Desk through troubleshooting guidance, standards, and knowledge sharing 

• Promote consistent, high-quality IT service delivery across the organization 

Stakeholder Collaboration, Communication & Relationship Management 

• Build collaborative relationships with stakeholders to understand business needs and operational impacts 

• Communicate status, risks, decisions, dependencies, and expectations to technical and non-technical audiences 

QUALIFICATIONS

Education and Experience: 

• Bachelor’s Degree from an accredited college or university in Computer Science, Information Technology or a related field. 

• ITIL (Information Technology Infrastructure Library) certification preferred. 

• Five years of relevant IT support work experience 

• Three years managing direct reports 

 Required Skills/Abilities: 

• Advanced computer skills. Proficiency in Microsoft Suite (Work, Excel, PowerPoint). 

• Knowledge of various operating systems, security access, operations security, and database services. 

• Knowledge and understanding of enterprise, network, systems/endpoint, application and data protection issues and security risks. 

• Well-developed leadership skills in a matrix organization structure. 

• Ability to work effectively within a culturally diverse environment. 

• Ability to understand and lead technical resources. 

• Ability to work independently and with a high degree of professionalism.  

• Naturally curious, self-driven and motivated to meet goals and objectives. 

• Strong communication, organizational, and listening skills. 

• Ability to work in a fast-paced environment on deadline and with variable hours. 

• Solid time management, organization, and prioritization skills 

• Flexible, open to the evolution of processes and new information; adapts behavior and work methods accordingly. 

Salary Range:  $110,000 to $140,000