IT Manager

Key Responsibilities

Team Management

• Manage, mentor, and support an established IT team of 15–20 employees
• Oversee a Service Desk supporting 300+ retail and service locations
• Set daily and weekly goals and ensure consistent execution
• Keep the team focused, organized, and accountable on day-to-day work
• Conduct regular one-on-ones, coaching, and performance feedback
• Foster a collaborative, professional, and results-driven team environment
• Serve as a visible and dependable manager for the IT organization

IT Operations & Infrastructure Oversight

• Oversee day-to-day IT operations, including:
  • Service desk and end-user support
  • Network and connectivity
  • Servers, infrastructure, and core systems
• Business-critical software and applications
  • Ensure incidents and escalations are handled efficiently and appropriately
  • Support incident response, root-cause analysis, and continuous improvement

Communication & Alignment

• Help translate business needs into clear IT goals
• Communicate status, risks, and progress to executive leadership
• Play a role in aligning IT operations with the company’s growth and expansion plans

Required Qualifications

• 7+ years of IT management experience, leading teams of similar size
• Experience managing Service Desk and IT Operations teams
• Strong people-management, organizational, and communication skills
• Ability to manage competing priorities in a fast-paced environment
• Comfortable holding teams accountable while remaining supportive
• Must work on-site at the Columbia, MS corporate office (this is not a remote role)

Technical Knowledge (Working Understanding Required)

This role does not require deep hands-on engineering, but candidates must have a working understanding of:

• Basic networking concepts (LAN/WAN, firewalls, VPNs)
• Server and infrastructure fundamentals
• Core IT systems and operational processes
• IT terminology and the ability to communicate effectively with technical teams

Preferred Qualifications

• Experience supporting multi-location retail, logistics, or field-service organizations
• Background in infrastructure, networking, or systems administration
• Experience managing IT operations in a growing organization

Why Join Southern Tire Mart

• Manage IT operations for the largest commercial tire dealer in the country
• Support a large, nationwide operation with real-world impact
• Work with an experienced IT team and modern enterprise systems
• Play a role in enabling continued growth and operational excellence