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IT Manager

Southern Tire Mart

Columbia, Mississippi

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JOB DETAILS
SKILLS
Coaching, Communication Skills, Continuous Improvement, Customer Support/Service, Firewalls, Help Desk, Incident Response, Information Technology & Information Systems, Leadership, Local Area Network (LAN), Logistics, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Office, Network Connectivity, On Site Support, Operations Management, Operations Processes, Organizational Development/Management, Organizational Skills, Retail, Root Cause Analysis, System Operations, Systems Administration/Management, Team Lead/Manager, Team Player, Technical Support, VPN (Virtual Private Network), Wide Area Network (WAN)
LOCATION
Columbia, Mississippi
POSTED
30+ days ago

Key Responsibilities

Team Management

  • Manage, mentor, and support an established IT team of 15–20 employees
  • Oversee a Service Desk supporting 300+ retail and service locations
  • Set daily and weekly goals and ensure consistent execution
  • Keep the team focused, organized, and accountable on day-to-day work
  • Conduct regular one-on-ones, coaching, and performance feedback
  • Foster a collaborative, professional, and results-driven team environment
  • Serve as a visible and dependable manager for the IT organization

IT Operations & Infrastructure Oversight

  • Oversee day-to-day IT operations, including:
    • Service desk and end-user support
    • Network and connectivity
    • Servers, infrastructure, and core systems
  • Business-critical software and applications
    • Ensure incidents and escalations are handled efficiently and appropriately
    • Support incident response, root-cause analysis, and continuous improvement

Communication & Alignment

  • Help translate business needs into clear IT goals
  • Communicate status, risks, and progress to executive leadership
  • Play a role in aligning IT operations with the company’s growth and expansion plans

Required Qualifications

  • 7+ years of IT management experience, leading teams of similar size
  • Experience managing Service Desk and IT Operations teams
  • Strong people-management, organizational, and communication skills
  • Ability to manage competing priorities in a fast-paced environment
  • Comfortable holding teams accountable while remaining supportive
  • Must work on-site at the Columbia, MS corporate office (this is not a remote role)

Technical Knowledge (Working Understanding Required)

This role does not require deep hands-on engineering, but candidates must have a working understanding of:

  • Basic networking concepts (LAN/WAN, firewalls, VPNs)
  • Server and infrastructure fundamentals
  • Core IT systems and operational processes
  • IT terminology and the ability to communicate effectively with technical teams

Preferred Qualifications

  • Experience supporting multi-location retail, logistics, or field-service organizations
  • Background in infrastructure, networking, or systems administration
  • Experience managing IT operations in a growing organization

Why Join Southern Tire Mart

  • Manage IT operations for the largest commercial tire dealer in the country
  • Support a large, nationwide operation with real-world impact
  • Work with an experienced IT team and modern enterprise systems
  • Play a role in enabling continued growth and operational excellence

About the Company

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Southern Tire Mart