IT Logistics Operations Manager

About the Role

Astreya is seeking an IT Logistics Operations Manager to build, expand, and oversee global IT logistics operations for a leading technology client. You will own the end-to-end logistics service across NORAM, EMEA, APAC, and LATAM, including inbound and outbound logistics, IT asset operations, and a global IT peripheral vending program. This is a hands-on leadership role for someone who can bring consistency to multi-region operations, meet SLAs, and keep improving how the service runs as it scales.

Key Responsibilities

Global Logistics Operations

• Oversee receiving, inventory control, staging, fulfillment, shipping, and reverse logistics across all regions
• Build and maintain one global operating model with consistent SLAs, KPIs, and controls, carried out by regional teams
• Manage domestic and international shipping, carrier relationships, customs and import/export coordination, and RMA/return workflows
• Maintain chain of custody and audit readiness across all asset movements

IT Peripheral Vending Program

• Own vending machine and smart locker operations end to end: catalog, planograms, par levels, restocking, and replenishment forecasting
• Drive machine uptime and item availability targets; coordinate maintenance, incidents, and escalations
• Deliver usage analytics, stockout analysis, and recommendations to optimize catalog and cost-to-serve
• Support vending deployments, relocations, and decommissions for new or changing sites

Asset & Inventory Management

• Ensure accurate, timely updates to the ITAM system of record for receipt, assignment, transfer, recovery, and disposition
• Oversee cycle-count programs, variance investigation, reconciliation, and obsolete-stock management

Program Expansion & Projects

• Plan and execute new-site launches, office moves, high-volume onboarding, events, and hardware rollouts
• Scale capacity for surge and growth without fragmenting the service model

People & Performance Leadership

• Lead, coach, and allocate work across regional leads and logistics technicians
• Own SLA/KPI reporting, root-cause analysis, and performance reviews with client stakeholders
• Maintain SOPs, runbooks, and training; identify automation and process improvement opportunities

Qualifications

• 7–10 years of experience in IT logistics, supply chain, warehouse, or IT asset operations, including at least 3 years managing teams
• Experience managing multi-site or multi-region operations
• Strong working knowledge of inbound/outbound logistics, international shipping, carriers, and customs processes
• Hands-on experience with ITAM or inventory systems and asset lifecycle management
• Track record of delivering against SLAs/KPIs in a managed services or client-facing environment
• Strong data and reporting skills (Excel/Sheets, dashboards, demand and variance analysis)
• Excellent stakeholder communication and escalation management

Preferred

• Experience running IT peripheral vending machines or smart locker programs
• Background in managed services for enterprise technology clients
• Experience with Jira, ServiceNow or similar ITSM/ITAM platforms
• Experience with site launches, hardware refreshes, and large-scale rollouts
• Lean, Six Sigma, or other process improvement background
• Ability to travel as needed

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees,including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law