IT LEAD - INFRASTRUCTURE (HPD-Public Safety)

IT LEAD - INFRASTRUCTURE (HPD-Public Safety)

Salary

$3,760.00 - $4,048.15 Biweekly

Location

611 Walker Street

Job Type

Full Time

Job Number

39519

Department

Houston Information Technology Services

Division

HITS - ENTERPRISE INFRASTRUCTURE SERVICES (EIS)

Opening Date

09/11/2026

Closing Date

9/18/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: IT LEAD - INFRASTRUCTURE (HPD- Public Safety)

Posting Number: 39519

Department: HOUSTON INFORMATION TECHNOLOGY SERVICES

Division: ENTERPRISE INFRASTRUCTURE SERVICES

Reporting Location: 1200 Travis, Houston, TX

Workdays & Hours: MONDAY - FRIDAY 8:00 AM - 5:00 PM*

• Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

The IT Lead serves as the senior technical resource for the Houston Police Department (HPD), overseeing daily IT operations, supporting mission-critical public safety systems, and ensuring the reliability, security, and performance of technology used by patrol divisions, dispatch/communications, investigative units, specialized operations, and administrative staff.

This role provides hands-on technical leadership, mentors IT staff, and collaborates closely with HPD command staff to ensure technology solutions align with operational police needs, compliance requirements, and public safety standards.

RESPONSIBILITIES

• Provide day-to-day technical leadership for the HPD IT team, including prioritizing tasks, assigning work, and overseeing project execution.

• Maintain high availability and performance of mission-critical systems including:

• CAD/Mobile Data Terminals (MDTs) for officers

• RMS (Records Management System)

• Body-worn camera docking/workstation systems

• In-vehicle computing platforms and tablets

• Manage computer systems across HPD substations, investigative bureaus, administrative divisions, and specialized units.

• Oversee incident response for IT outages affecting MDTs, RMS access, evidence systems, dispatch technologies, and other critical police applications.

• Collaborate with HPD command staff, Communications Division leadership, and HITS teams to support technology initiatives and ensure alignment with city standards.

• Lead and participate in modernization efforts including cloud migration, hardware lifecycle upgrades, system integration projects, and PC Refresh initiatives across police facilities.

• Develop, maintain, and improve documentation for systems, configurations, and operational procedures.

• Mentor junior IT staff and participate in skill development, performance feedback, and training plans.

• Coordinate with vendors, service providers, CJIS-compliant technology partners, and law-enforcement-specific system vendors.

• Participate in required on-call rotation to support 24/7 public safety operations.

• Position requires driving to perform duties.

Compliance & Security Requirements:

• CJIS Certification (or ability to obtain within 90 days of hire) is mandatory.
• Must successfully pass a comprehensive background check, including criminal history, and fingerprinting per Houston Police Department and CJIS standards.
• Candidate must maintain eligibility for access to sensitive law enforcement buildings, systems and data.

WORKING CONDITIONS

• Work is performed in an office environment with normal levels of lighting, temperature, and noise.
• Requires significant time using computer displays, keyboard, and mouse.
• Participation in emergency response events, major incidents, departmental activations, and critical police operations may be required.

MINIMUM REQUIREMENTS

EDUCATION:

Requires a Bachelors degree in Computer Science, Management and Information Systems (MIS) or a closely related field.

Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement, as applicable.

Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis.

EXPERIENCE:

At least six (6) years of technology experience supporting IT infrastructure including networks, security, and hardware.

System-specific technical certifications will often be required. System specific technical certifications may be considered for substitution for 1 year of experience.

A Master's degree in Computer Science, Management and Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement.

LICENSE

A valid Texas Driver License and compliance with the City of Houston's policy on driving (AP 2-2).

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Preferences shall be given to those with the following qualities:

• 5+ years progressive IT experience, including 2+ years in a technical leadership role.
• Experience supporting police, law enforcement, or similar public safety environments.
• Experience with Intune, MDT/MDM platforms, and in-vehicle technology support.
• Excellent communication skills, able to explain technical impacts to non-technical police leadership and field personnel.
• Travel to HPD stations, divisions, and HITS offices is required.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test

SAFETY IMPACT POSITION YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 30

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832/393-0450).

If you need special services or accommodations, call (832/393-0450). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

Which best describes your education?

• High School Diploma/GED
• Associate Degree
• Bachelors Degree
• Masters Degree or Beyond
• None of the Above

03

Which area of concentration did you obtain your degree?

• Computer Science
• Management and Information Systems (MIS)
• Engineering
• Technology
• My degree concentration is not listed
• I have no degree

04

Which of the following best describes your technology experience supporting IT desktop systems in enterprise or public-sector environments?

• Less than 3 years of experience
• 3 years of experience
• 4 years of experience
• 5 years of experience
• 6 years of experience
• 7 years of experience
• 8 years of experience
• 9 years of experience
• 10 years of experience
• 11 or more years of experience
• I have no experience

05

How many years of experience do you have performing field services or deskside support across multiple physical locations?

• Less than 2 years of experience
• 2 years of experience
• 3 years of experience
• 4 years of experience
• 5 or more years of experience
• I have no experience

06

How many years of experience do you have in a supervisory or lead role (task assignment, mentoring, escalation handling)?

• Less than 2 years of experience
• 2 years of experience
• 3 years of experience
• 4 years of experience
• 5 years of experience
• 6 or more years of experience
• I have no experience

07

How many years of experience do you have managing and supporting enterprise desktop environments with more than 1,000 endpoints?

• Less than 3 years of experience
• 3 years of experience
• 4 years of experience
• 5 years of experience
• 6 or more years of experience
• I have no experience

08

How many years of experience do you have supporting device management platforms (such as Intune, SCCM/MECM, Workspace ONE)?

• Less than 2 years of experience
• 2 years of experience
• 3 years of experience
• 4 years of experience
• 5 or more years of experience
• I have no experience

09

How many years of experience do you have managing customer, stakeholder, or vendor relationships related to IT support services?

• Less than 3 years of experience
• 3 years of experience
• 4 years of experience
• 5 years of experience
• 6 or more years of experience
• I have no experience

10

Please select all technical certifications that you have obtained and are currently valid. (Check all that apply)

• Microsoft Certified Desktop Support Technician (MCDST)
• CompTIA A+
• CJIS compliant certifications
• None of the above

11

Please describe your experience leading field technician teams, coordinating deskside support operations, or managing complex desktop deployment and troubleshooting activities.("See Resume" will delay review of your application)

12

Please provide a list of all valid and current technical certifications you hold (e.g., CompTIA A+, Network+, Microsoft, ITIL). Include certification title and expiration date.("See Resume" will delay review of your application)

13

Do you have a valid Driver License and compliance with the City of Houston's policy on driving (AP 2-2).

• Yes
• No

14

Are you a current COH employee?

• Yes
• No

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/