| Location | Richardson, TX (Remote) |
POC - Diksha
Job Details:
Job title: AJO Technical Account Manager
Work Location with Zip code: Richardson-TX-75082
Duration of the project: 6 Months to be extended
This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Hybrid
Is this a 100% remote role? No
Vendor rate range: $ 140
Minimum years of experience required: 10+ Years
Would you require the candidates to meet you for an in-person interview?: No
Education Qualification required: Bachelor s / Masters
Must have skills:
Adobe Journey Optimizer (AJO), Adobe Experience Platform (AEP), Technical Management,
Detailed Job Description:
AJO Technical Account Manager (TAM) Job Description
Strong hands-on expertise in Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP
Experience with customer journeys, audience segmentation, personalization, XDM schemas, datasets, profiles, and data ingestion
Serve as the primary technical point of contact for assigned customer accounts.
Provide proactive technical guidance, best practices, knowledge transfer, and support for platform changes and releases.
Coordinate and drive complex technical issues with Support, Engineering, Consulting, and Customer Success teams.
Strong understanding of REST APIs, JSON, JavaScript and SQL, with experience in integrations and troubleshooting.
Ability to independently lead customer engagements and translate business requirements into scalable AJO/AEP solutions
Strong customer-facing, stakeholder management, communication, and articulation skills.
Experience with other Adobe Experience Cloud solutions such as Adobe Campaign, CJA, Adobe Target, or Analytics is an advantage.
Strong problem-solving mindset with the ability to manage technical blockers, risks, and customer priorities.
Minimum years of experience: 10 Years
Education: Bachelor s / Masters
The top 3 responsibilities would expect the Subcon to shoulder and execute:
Handling the Technical Requirements of the client
Taking care of the AJO Account
Effective communication with the client to avoid escalations
Project Code: Adobe on Adobe