IDR is seeking a IT Knowledge Management Analyst to join one of our top clients for an opportunity in Memphis, Tennessee. In this role, you’ll help technology teams create, organize, and continuously improve high-quality knowledge content that supports self-service and operational excellence. You’ll also partner with stakeholders to strengthen governance, findability, and usability of documentation—supporting AI-powered knowledge discovery and reuse.
Position Overview for the IT Knowledge Management Analyst:
- Partner with technology teams to establish sustainable knowledge standards, ownership, and lifecycle processes for technical documentation
- Maintain and improve knowledge health through reviews, remediation, consolidation, archival, and retirement of outdated content
- Develop and apply knowledge-quality rubrics focused on accuracy, clarity, consistency, and findability
- Leverage AI-enabled approaches to assess knowledge at scale, identify gaps, and recommend improvements
- Improve information architecture, metadata, and searchability to support both human and AI-driven retrieval
Requirements for the IT Knowledge Management Analyst:
- 1–3 years of experience in knowledge management, information management, technical documentation, or a closely related discipline
- Strong technical writing and editing skills with a detail-oriented approach to producing clear, consistent documentation
- Experience with enterprise knowledge platforms (e.g., SharePoint, Confluence, or Microsoft 365) and content governance practices
- Familiarity with taxonomy, metadata, and information architecture concepts to improve content discoverability and usability
- Exposure to AI-enabled content evaluation (e.g., AI agents) and an analytical mindset for identifying quality gaps and improvement opportunities
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.