Overview
Join our dynamic IT team and gain hands-on experience in a fast-paced environment! At Titan Machinery, we''re dedicated to providing top-notch IT support and are looking for an enthusiastic and proactive IT Helpdesk Intern to assist with various projects and support our team.
What We Offer:
- Hands-on experience in a professional IT environment
- Opportunities to work on diverse and impactful projects
- Mentorship and guidance from experienced IT professionals
- Networking opportunities within the company and industry
- Internship will run May 18, 2027-August 6, 2027
Responsibilities
- Special Projects: Assist with and/or manage special IT projects as directed
- Technical Support: Provide over-the-phone and in-person support for computer repair, configuration, deployment, and IT asset tracking
- Documentation: Document support calls in our helpdesk software and contribute to expanding our knowledge base
- Troubleshooting: Troubleshoot and resolve hardware, software, network systems, and other equipment issues Research and identify solutions to technical problems
- Device Support: Support desktop and laptop computers, Android, and iOS mobile devices
- Application Support: Assist with Office 365 applications, cell phone plans, printing, VOIP telephony, and shipping software
- Communication: Communicate effectively with team members and stakeholders
- Compliance: Follow all safety rules and regulations while performing work assignments
- Additional Duties: Perform other duties as assigned
Qualifications
Required:
- In process of obtaining Associates or Bachelor's degree in Business or IT
- Must be able to attend work regularly and reliably on a part-time schedule for a duration of 8-12 weeks (35-40 hours a week) during the summer months
- Exemplifies Titan Machinery's Core Values
- Ability to handle and resolve frequent interpersonal conflict
- Ability to perform in a fast-paced, stressful work environment
- Ability to respond quickly, accurately, and professionally to demands and requests from customers
- Ability to manage multiple requests simultaneously, and prioritize work based on severity
- Keen attention to detail, high level of initiative, and the ability to work independently
- Ability to work effectively within groups and individually
- Ability to work with minimal supervision
- Effective time management and multi-tasking
- Excellent customer service skills both in person and over the phone
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
Preferred:
Titan Machinery provides you with:
- 401(k) with company matching on your FIRST DAY of employment
Learn more about our benefits here: https://www.titanmachinery.com/titancareers/careers/benefits
Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply. Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page.