IT Intern

POSITION SUMMARY:

Under general supervision, the IT Intern will aid the Help Desk Specialist(s) or Network Administrator in providing technical software, hardware and network problem resolution to all Boone County Hospital computer users. The IT Intern may be required to do other duties and projects as needed.

ESSENTIAL FUNCTIONS:

• Assists IT Director, Network Administrator or Help Desk Specialist(s) with IT support issues, IT projects and assigned IT learning duties.
• Refers service issues to System Administrators and IT management.
• Assists other IT technical staff in providing users feedback and user statistics.
• Is an active and effective team member.
• Assists with desktop and laptop imagining and installation as needed.
• Follows departmental guidelines and operating procedures.
• Work closely with senior IT staff to acquire additional technical and non-technical knowledge.
• Performs other duties as required.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS:

• Knowledge of principles and operations of computer systems and related peripheral equipment.
• Ability to analyze and troubleshoot problems in-person or over the telephone.
• Ability to maintain knowledge of current technology and able to learn new technology.
• Proficiency with desktop operating systems including Windows 10 and 11.
• Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, Access, PowerPoint, etc.), Internet browser, websites, and e-mail systems.
• Possess basic to intermediate knowledge and understanding of networking and personal computer hardware.

EDUCATION and/or EXPERIENCE:

• Minimum of one year of IT support experience required.
• A proven aptitude in technology, with the ability to learn rapidly while retaining knowledge.
• Experience or aptitude in troubleshooting procedures for technology.
• Proven ability to communicate effectively whether on the phone or in-person.

DESIRED WORK TRAITS:

• Must possess strong and effective interpersonal communication & listening skills to work well with a diverse workforce. Must be motivated, upbeat, and willing to learn. Must be able to maintain excellent staff relations and employee morale. Must be able to juggle multiple projects and deadlines at once.

PHYSICAL ACTIVITY REQUIREMENTS:

 EQUIPMENT/TOOLS:

Hand tools for equipment repair.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

Vision must be correctable to view computer screens and read printed information. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Hearing must be in the normal range for telephone contacts and other conversations.

The above is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities, or requirements.