IT Infrastructure Support Engineer

Salal Credit Union is hiring an IT Infrastructure Support Engineer to help keep our technology environment reliable, secure, and ready to support employees and members every day. In this role, you'll support the networks, systems, cloud services, and infrastructure that power our headquarters and branch operations.

You'll be part of a collaborative IT Infrastructure team that manages enterprise technology systems across Salal. This is a hands-on role for someone who enjoys troubleshooting, improving systems, supporting users, partnering with vendors, and helping strengthen the stability and security of a modern financial services technology environment.

This is a hybrid position based at our Northgate headquarters, with Monday and Wednesday expected as in-office days. The schedule generally aligns with core business hours, with occasional after-hours or weekend support for infrastructure work, maintenance, or deployments.

What you'll do:

• Support and maintain network infrastructure, including routers, switches, and wireless.
• Monitor system and network performance, respond to alerts, and troubleshoot issues efficiently.
• Assist with infrastructure deployments, upgrades, hardware installations, migrations, and technology lifecycle projects.
• Support security tools and controls including firewalls, VPN, content filtering, patching, monitoring, and incident response.
• Resolve infrastructure-related tickets in partnership with the Service Desk, IT teammates, business partners, and vendors.
• Administer and support on-premise and cloud server infrastructure, including Active Directory, Microsoft Entra ID, DNS, and Microsoft 365.
• Assist with virtual and cloud infrastructure maintenance including backups, recovery, system updates, and operational improvements.
• Support technology projects throughout the organization, coordinating with internal teams, vendors, and contractors.
• Create and maintain clear technical documentation, procedures, and system configurations following change management procedures.

What you'll bring:

• 3+ years of experience in network and/or systems administration.
• Hands-on experience with networking, Microsoft on-premises and cloud environments, patch management, system maintenance, and hardware support.
• Associate's degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.
• Strong troubleshooting and problem-solving skills, with the ability to identify root causes and implement effective solutions.
• Excellent communication and interpersonal skills, including the ability to explain technical concepts to non-technical users and collaborate effectively with colleagues, vendors, and business partners.
• Ability to manage multiple priorities and deliver high-quality support.
• Commitment to continuous learning and adapting to new technologies and business needs.
• Curious, proactive, and adaptable, with the ability to independently drive work forward while collaborating effectively on infrastructure projects, operational initiatives, and continuous improvement efforts.

Nice to have:

• Experience with Cisco solutions.
• CompTIA Network+, Cisco Certified Network Associate (CCNA), or similar certification.

What we offer:

• Competitive salary range for this role is $90,035-$126,049 per year. This represents the entire base salary range for this position. Most candidates can expect a starting offer between $99,000-$111,500 per year depending on experience.
• Ability to earn additional compensation through our profit-sharing bonus program.
• Comprehensive benefits include health, dental, and vision insurance. Our high deductible plan options include a health savings account (HSA) with annual company-paid contributions.
• Paid time off plans that include vacation, sick, and holiday time.
• Tuition reimbursement.
• 401(k) plan including an employer match.
• Monthly transportation subsidy.
• And more!

Expanded details about our benefit offerings can be found at the following link: https://www.salalcu.org/careers

About Salal Credit Union:

We have helped thousands of members manage their money by making bold, measured decisions to offer the right products to each person. Our mission is to break down financial barriers for the innovators in our community by offering good rates, low fees, and dedicated personal services. Beyond that, we are committed to giving 5% of our annual income to help people and causes in the communities we serve, because we know that many small actions, when added together, can make big impacts.

Helping our employees build and achieve their career goals is equally as important to us, and we are dedicated to fostering a positive work environment in which they can thrive. We strongly prioritize their growth and development as well as their impact to the community so we can be an institution that our employees are proud to be a part of.

Salal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. Salal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment. We believe that by adhering to these policies we can cultivate a welcoming environment by embracing each individual's identities and abilities.

To request a reasonable accommodation in order to complete your application or if you need this job announcement in an alternative format, contact the Talent Acquisition Team at careers@salalcu.org. If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.

Salal Credit Union participates in E-Verify.

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