Position Overview
We are seeking a motivated, customer-focused Junior IT Infrastructure & Support Engineer to join our growing IT consulting team. This individual will provide frontline technical support, assist with infrastructure projects, and serve as a key point of contact for customers across multiple technology environments.
The ideal candidate is a technically curious, adaptable IT professional who enjoys solving problems, working directly with customers, and supporting a wide variety of technologies. This position is particularly well-suited for someone coming from a Managed Service Provider (MSP) environment who is accustomed to juggling multiple customer requests and technical responsibilities.
This is an excellent opportunity for an early-career engineer looking to develop their technical expertise while working alongside experienced senior engineers and solutions architects.
Key Responsibilities- Serve as the initial point of contact for customer support tickets, troubleshooting basic issues and escalating complex problems to the appropriate engineering resources.
- Provide technical support across IT infrastructure environments, including Microsoft Windows, networking, collaboration platforms, and end-user systems.
- Assist with user provisioning, email account configuration, and collaboration platforms such as Microsoft Teams and Cisco Webex.
- Support Webex Calling and other voice/collaboration solutions, including user profiles, phone numbers, and device provisioning.
- Perform basic network troubleshooting and assist with infrastructure deployments and maintenance.
- Conduct wireless site surveys using specialized tools and follow established survey procedures.
- Provide onsite technical assistance for network equipment installations, including switches and related infrastructure.
- Act as remote hands and eyes for senior engineers, connecting to devices, assisting with console access, and executing troubleshooting steps under guidance.
- Coordinate with senior technical resources to ensure timely resolution of customer issues.
- Deliver a professional, friendly, and responsive customer experience.
- Support various customer projects involving infrastructure implementation, configuration, and ongoing maintenance.
Required Qualifications- Foundational experience in IT support, technical services, help desk, desktop support, or infrastructure engineering.
- Working knowledge of Microsoft Windows environments and basic networking concepts.
- Familiarity with troubleshooting hardware, software, and end-user technology issues.
- Ability to manage multiple support tickets and switch between different technical responsibilities.
- Strong verbal and written communication skills with an emphasis on customer service.
- Professional presentation and the ability to interact confidently with external customers.
- Strong problem-solving skills, initiative, and willingness to learn new technologies.
- Ability to work collaboratively with senior engineers and follow technical instructions.
- Must reside in the Metro Atlanta area and be available for occasional customer site visits.
Preferred Qualifications- Previous experience working for an MSP or IT consulting organization.
- Exposure to Microsoft Teams, Cisco Webex, or other unified communications platforms.
- Experience with basic network equipment installation and troubleshooting.
- Familiarity with wireless site surveys or network assessment tools.
- Experience working within a ticketing or service management environment.
- Interest in developing a long-term career in infrastructure engineering, networking, or cloud technologies.
Work Environment & Schedule
This position requires onsite attendance at the Duluth-area office during the initial 90 days to support onboarding, training, and team integration.
Following the initial period, high-performing individuals who demonstrate independence and accountability may become eligible for a hybrid schedule allowing one to two remote days per week.
Occasional travel to customer locations throughout the Metro Atlanta area is required, generally a handful of visits per month.