IT Infrastructure & Operations Manager

Law firm or Big 4 experience is required *** We are seeking a strategic IT leader to oversee the firm's IT operations, ensuring reliable, secure, and high-performing technology services across all offices. This role manages the Service Desk, device programs, infrastructure, and enterprise IT systems while driving process excellence, IT governance, and operational improvements.

Salary is 180k to 225k + bonus

*** Law firm or Big 4 experience is required ***

We are seeking a strategic IT leader to oversee the firm's IT operations, ensuring reliable, secure, and high-performing technology services across all offices. This role manages the Service Desk, device programs, infrastructure, and enterprise IT systems while driving process excellence, IT governance, and operational improvements.

Key Responsibilities:

• Oversee IT Service Desk operations and ticketing workflows, ensuring timely resolution and adherence to SLAs.
• Manage endpoint and device programs across laptops, desktops, and mobile devices, leveraging MDM/MAM and RMM tools.
• Lead adoption and optimization of collaboration and productivity tools, including Microsoft 365, Teams, and document management systems.
• Govern incident, problem, and change management processes using ITIL best practices.
• Collaborate with security teams to ensure IT operations support cybersecurity, compliance, and risk management initiatives.
• Drive process governance, operational metrics, and continuous improvement to enhance IT service delivery and efficiency.
• Mentor and manage IT teams, maintaining hands-on understanding to make informed technical and strategic decisions.

Qualifications:

• Bachelor's degree in IT, Computer Science, or related field; advanced certifications (ITIL, PMP, CISSP) preferred.
• Strong IT operations or service management, including 10+ years in senior leadership.
• Experience in law firms or professional services is required.
• Deep understanding of enterprise IT systems, endpoint management, collaboration tools, and ITSM processes.
• Proven leadership, strategic planning, and stakeholder management skills.